Quality Assurance for World Class Customer Service

Your agents are your most important brand ambassadors – but quality review and analytics practices lack the sophistication required to effectively review the thousands of calls flooding in per week. 65% of customers cite an agent’s access to knowledge and attitude as the key factors in a good experience, but agents failed to provide an […]

Your competitors are already using AI (and they’re leaving you in the dust)

In the past, implementing artificial intelligence was risky – as with any new technology, it was difficult to predict future implications. We still have a lot to learn, and there are often more questions than answers. Luckily, you don’t need to know everything there is to know about AI in order to implement it effectively. […]