Level AI, an early-stage startup from a former member of the Alexa product team, wants to help companies process customer service calls faster by understanding the interactions they’re having with customers in real time.
Today the company launched publicly, while announcing a $13 million Series A led by Battery Ventures, with help from seed investors Eniac and Village Global as well as some unnamed angels. Battery’s Neeraj Agrawal will be joining the startup’s board under the terms of the agreement. The company reports it has now raised $15 million, including an earlier $2 million seed.
Company founder Ashish Nagar helped run product for the Amazon Alexa team, working on an experimental project to get Alexa to have an extended human conversation. While they didn’t achieve that, as the technology is just not there yet, it did help him build his understanding of conversational AI, and in 2019 he launched Level AI to bring that knowledge to customer service.