Omniscient AI is Coming to Your Contact Center: Announcing AgentGPT by Level AI

Scenario Testing: An Overview

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  • You can now test a scenario to see how well it performs. Once a scenario gets trained, you can test the scenario by clicking on ‘Test Scenario’ and entering a sample phrase. This feature will show you the relevant scenario based on your input. If the scenario does not return a response, you can add them to the list of example phrases and train the model to be more accurate.

    To test a scenario for its accuracy, follow the steps mentioned below: 

    • Navigate to the Settings section from the left sidebar and click on Scenarios. 
    • Click on the Test Scenario button. 
    • Please note that in order to test a scenario, it should already be added to your Level AI account and it should be trained. 
    • Type a relevant phrase or a sentence and click on the Send test phrase button. 
    • This action will bring up the relevant scenario.  
    • If it did not return the scenario you’re looking for, you can add the phrase to the scenario along with other example phrases and train it to be more accurate. 
    • You can wait for the scenario to be trained with the new phrase and then repeat the testing process to check the scenario for accuracy.