Solutions Architect

Level AI is a Mountain View, CA-based startup innovating in the Voice AI space. We are backed by top VCs, technologists from Silicon Valley, and industry experts. Our vision is to leverage AI and build tools that transform and elevate businesses.  As our first focus, we have chosen to help contact centers achieve truly high standards through real-time quality assurance and agent assistance.  In this role, you’ll be working with Leaders and Operators across different companies  to architect the best solutions for their complex Contact Center Operations.

Responsibilities:

  • Work with the customer’s technical teams to understand their Contact Center operations and map the diverse integration touch points.
  • Dive deeply into complex telephony and CRM systems to integrate and onboard Level AI’s productArchitect and Implement standardized onboarding and integrations for scale and repeatability.
  • Work closely with the Pre-Sales and Post-Sales teams to make customer implementations successful.
  • Provide mentorship and advocate best practices while answering product, solutioning and onboarding questions 

Requirements

  • Bachelor’s degree in Computer Science, Computer Engineering or a related technical field with 3+ years of relevant experience
  • Experience working with CCaas vendors and implementing voice and text infrastructure solutions
  • Strong experience with Telephony Vendors such as Five9, Genesys and Avaya
  • Experience with real time media streaming and common protocols such as RTP and WebRTC.
  • Experience with SIP protocol and configuring/troubleshooting SIP ServersExperience with CRM such as Salesforce, Zendesk and Microsoft dynamics and demonstrated ability to build solutions using CRM APIs.
  • Strong customer focus, analytical ability and ability to understand customer requirements and deliver value.
  • Outstanding at prioritization.
  • Can balance customer escalations, product changes, and service issues while handling related communication, technical account management, and risk mitigation. 

Compensation:

  • We offer market-leading compensation, based on the skill set and aptitude of the candidate.
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