Sr. Product Manager – Platform

Level AI is an enterprise SaaS company innovating in the Voice AI space. We are based out of Mountain View, CA, and are backed by top VCs, industry experts, and technologists from Silicon Valley. Our mission is to help modern contact centers deliver an exceptional customer experience through natural language understanding and semantic intelligence. 

As a critical member of the annotation team, your work will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people who’ve worked at Amazon, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us.

What you’ll be liable for:

  • Build 5-year roadmap and product vision for Level platforms aligning with the overall company’s financials and mission.
  • Identify, analyze, and prioritize new features based on business and customer impact through data analysis, cost benefit analysis and customer research.
  • Drive product execution and implementation by coordinating with cross-functional teams to manage product milestones, budget, and timeline and prioritize roadmap scope based on key deliverables.
  •  Execute product planning and development including customer goals and business requirements for product release, ensuring implementation is aligned with product goals and requirements, and ownership of product positioning.
  • Drive product launches to meet release goals and ensure cross-functional teams have appropriate understanding, are aligned, are prepared, and plans in place to execute and monitor outcomes.
  • Build a go-to-market strategy for a new product/Feature launch to deliver results that ensure the customer and business goals are met in operational launch plans.
  • Gain a thorough understanding of customer experience, identify and fill product gaps and generate new ideas that grow product adoption, improve customer experience and drive growth.
  • Oversee the product throughout its life cycle, including ideation, prototyping, customer research, design, launch, iteration, and end-of-life decisions.
  • Collaborate with engineering on continuously improving software delivery best practices, Including helping the team make tradeoffs based on customer requirements, QA/testing of the product.
  • Critically assess emerging technologies and analyze technology constraints and requirements to perform risk assessment and build risk mitigation strategies.

We’d love to explore more about you if you have:

  • Bachelor’s degree in computer science, mathematics, systems engineering, MIS, or a related field; preferably an MBA from esteemed university
  • At least 6 years of experience in product management.
  • At least 3 years of product management experience in enterprise/SaaS – based technology.
  • Experience in developing, defining, managing, and executing new products in a fast-paced environment would be a plus.
  • Experience defining customer requirements in big data, data analytics, or related technologies.
  • Detail, organizational, and project management skills.
  • Familiarity with Contact Center or Video Content platforms or both is a plus.

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