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PlayvoxMaestroQAVerintObserve AICallMiner

Why choose Level AI over Observe AI?

Playvox is a lightweight software solution for small-medium-sized businesses (SMB), primarily used for agent staffing and scheduling purposes. Playvox currently only supports text-based channels. Therefore if your contact center relies on telephony, consider alternative solutions.

Features related to quality assurance (QA) and AI-enabled automation are lacking and will hardly provide much efficiency or productivity gains. In addition, some customer reviews suggest the product to be somewhat ‘buggy’.

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The results with Level AI

QA Auditors
5x
faster
QA evaluations mean more time for agent coaching
Agents
30%
decrease
in Agent Churn
Business Leaders
100%
visibility
into VoC insights
Customers
25%
increase
in CSAT score
Customers
25%
increase
in CSAT score

What people think about Playvox

Support & onboarding is very poor
[...] On signing up I was taken to a blank page. I gave all my details and went to a blank page. I repeated and still a blank page.[...].
George Plummer
CEO - Starshipit
Source:
Buggy product
[...] Product took tons of setup and operational lift. It doesn’t deliver what is promised and is really buggy [...].
John Doe
Review
Source:
Not sure if I would recommend it
[...] It wasn’t user friendly at all. Very confusing set up [...].
Samantha T.
Ibotta Care agent
Source:

Compare Level AI

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Omni-channel
Omnichannel (incl. voice)

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Text-based channels only

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What people are saying about Level AI

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Johanna Mendez
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Johanna Mendez
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Johanna Mendez
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Trusted by customer service leaders accross the world

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Level AI satisfies the requirements for GPDR, HIPAA, and PCI compliance

Frequently asked questions

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