Superpowers for QA Teams & Support Agents

Redefining What’s Possible for Contact Centers

Hyper-accelerate contact center performance with AI & NLU smart enough to understand customer intent with 2X accuracy and automatically evaluate 100% of customer interactions.

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TRUSTED BY CUSTOMER SERVICE LEADERS ACROSS THE WORLD

Next Generation Software for Contact Centers

2X

More Accurate Conversation Intelligence

100%

QA Coverage: Auto-Evaluate All Interactions

5X

Faster Case Selection & Reviews for QA

Unrivaled AI & NLU
Stop relying on keyword matching! Level AI understands customer intent with an average 100% lift in accuracy vs outdated NLP systems.
Complete Omnichannel Support

Superior AI models across all major channels, including voice calls, email, and chat.

Monitor 100% of Interactions
Say goodbye to the days of only 1-2% coverage! Automate QA monitoring and evaluations for every agent conversation.

"The breadth of Level AI's solution and the number of places it touches our business is phenomenal. It is the best solution I have seen in my 18 years in the space.

Brian Klaja
Director of Workforce Optimization

Level AI Features

QA (Quality Assurance) Tools

Boost QA Team Efficiency by 5X with AI & NLU

AI-Powered Analytics

Omnichannel Contact Center Analytics

Customer Support Agent Tools

Supercharge Support Agent Performance

Integrations

Connect Your Favorite Contact Center Tools & Knowledge Bases

Connect any existing knowledge base and documents to Level AI with ease and don’t sweat about the format. Level AI seamlessly works with services such as Salesforce, Google Drive, Zendesk and supports most widely used file formats such as PDF, Word, external URLs, and more.

How Level AI is Exceeding Contact Center Expectations

Level AI's semantic-based system is unique. We are getting a minimum of 82% accuracy from Level AI semantic tags. Overall 2x better than anything we have tested.

Chris Lewis

Contact Center Product Manager

We want to be able to do analytics for product, ops and contact center teams while supporting customer service. Level AI's intent based system + omnichannel is unique.

David Demarco

VP Delivery and Business Systems

Carta FinTech - Level AI Contact Center Software

Level AI helps us solve quality assurance, product management, and customer service pain points. As we scale, cannot imagine the business without Level AI.

Yuliya Ordova

Senior Director, CS Strategy

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How To Evaluate AI for Modern Contact Centers