There is a generational debate in our society on the role of AI in our workplaces. On one side are the folks who prophesize a mass robotized world where AI leads to massive job loss with automation. Level AI is on the other side of this debate. We believe AI would be a transformative force, to multiply the productivity of humans but not replace them. AI would give superpowers to the millions of workers doing rote jobs and make them focus on the most value-added elements. I started Level AI with this conviction and to bring the benefits of rapid enhancements in language understanding technology to the enterprise.
Over the next decade, machines’ ability to understand human language would be the largest improvement in AI capabilities. Level AI will drive this technology transformation within the enterprise, starting with the customer service function.
Customers are at the center of everything we do. Their divine discontent powers us every day to make the best product possible. We are incredibly thankful to our enterprise partners with whom we are serving 30+ major brands.
To deliver on the customer promise, we have assembled an incredible team, and patient visionary investors like Neeraj Agrawal (from Battery Ventures behind Amplitude, Marketo, Pendo, Kustomer, and others), Hadley Harris (from ENIAC Ventures behind Attentive and others).