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The AI Advantage: Empowering Smartsheet with Customer Insights
Beyond project management, Smartsheet is committed to exceptional customer experience. Learn how they used Level AI's Voice of the Customer & generative AI-driven Auto-QA, which helped them analyze contact center data, identify customer sentiment, improve agent performance, and create a better customer experience.
In this conversation with Corinne Flanagan, the Senior Manager of Quality Assurance at Smartsheet, we will be talking about:
- Discover how understanding the voice of your customers can elevate overall customer experience.
- Learn how leveraging customer sentiment data allows you to anticipate needs and act proactively to meet customer needs.
- Explore how Generative AI-driven Auto-QA can assess and enhance agent performance.
Featured Speakers
Corinne Flanagan
SmartsheetContact Center Leader
Corinne has been a leader in contact center operations at Smartsheet since 2018, focusing on improving both customer and agent experience.
Colm Shalvey
Level AIVP of Marketing
Colm leads marketing at Level AI, focusing on how to best tell our customers' stories and successes.
