Faster Case Selection & Reviews for QA
Auto-Evaluate Every Agent Conversation
More Accurate Conversational Intelligence
Level AI's semantic-based system is unique. We are getting a minimum of 82% accuracy from Level AI semantic tags. Overall 2x better than anything we have tested.
Contact Center Product Manager
We want to be able to do analytics for product, ops and contact center teams while supporting customer service. Level AI's intent based system + omnichannel is unique.
VP Delivery and Business Systems
Level AI helps us solve quality assurance, product management, and customer service pain points. As we scale, cannot imagine the business without Level AI.
Senior Director, CS Strategy
Experience the most advanced omnichannel contact center solution in the market.