Why Choose Level AI Over Verint?
TRUSTED BY CUSTOMER SERVICE LEADERS ACROSS THE WORLD
Next Level Customer Intelligence
Faster Case Selection & Reviews for QA
Auto-Evaluate Every Agent Conversation
More Accurate Conversational Intelligence
The Quality Management System Your Team Deserves
Auto-Evaluate Agent Conversations
Level AI
- Enables 100% QA coverage and automatically scores agent conversations based on your company’s unique rubrics.
Verint
- Verint's 100% scoring is based on generalized categories and not on rubrics defined by your contact center.
Advanced AI and Conversation Intelligence
Level AI
- Leverages next-generation language understanding technology which is 2X better than the competition.
Verint
- Relies on 1st generation keyword-based technology which requires constant maintenance and is inherently inaccurate.
Assist Agents in Real-Time
Level AI
- Provides knowledge assist and real-time guidance on next best actions to drive down AHT and solve customer problems faster.
Verint
- Limited real-time assistance for agents.
Self Learning and Coaching
Level AI
- Enables autonomous learning for agents by evaluating performance and identifying individual strengths and weaknesses.
Verint
- Agents are unable to know how to improve their performance over time without 1:1 human coaching.
Eliminate Manual Processes
Level AI
- Scans, analyzes, and scores all customer conversations to identify key agent behaviors while eliminating tedious workflows for QA teams and agents.
Verint
- Provides no automation for QA teams and no automation for agent workflows.
How Level AI is Exceeding Contact Center Expectations
Level AI's semantic-based system is unique. We are getting a minimum of 82% accuracy from Level AI semantic tags. Overall 2x better than anything we have tested.
Chris Lewis
Contact Center Product Manager
We want to be able to do analytics for product, ops and contact center teams while supporting customer service. Level AI's intent based system + omnichannel is unique.
David Demarco
VP Delivery and Business Systems
Level AI helps us solve quality assurance, product management, and customer service pain points. As we scale, cannot imagine the business without Level AI.
Yuliya Ordova
Senior Director, CS Strategy
Learn more about Level AI
Level AI satisfies the requirements for GDPR, HIPAA, SOC 2, and PCI compliance
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