BEST VERINT ALTERNATIVE

Why Choose Level AI Over Verint?

Level AI accelerates contact center performance with AI & NLU that understands customer intent at 2X the accuracy of competing keyword-based systems.
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TRUSTED BY CUSTOMER SERVICE LEADERS ACROSS THE WORLD

Next Level Customer Intelligence

5X

Faster Case Selection & Reviews for QA

100%

Auto-Evaluate Every Agent Conversation

2X

More Accurate Conversational Intelligence

The Quality Management System Your Team Deserves

Auto-Evaluate Agent Conversations

Level AI

Verint

Advanced AI and Conversation Intelligence

Level AI

Verint

Assist Agents in Real-Time

Level AI

Verint

Self Learning and Coaching

Level AI

Verint

Eliminate Manual Processes

Level AI

Verint

How Level AI is Exceeding Contact Center Expectations

Level AI's semantic-based system is unique. We are getting a minimum of 82% accuracy from Level AI semantic tags. Overall 2x better than anything we have tested.

Chris Lewis

Contact Center Product Manager

We want to be able to do analytics for product, ops and contact center teams while supporting customer service. Level AI's intent based system + omnichannel is unique.

David Demarco

VP Delivery and Business Systems

Carta FinTech - Level AI Contact Center Software

Level AI helps us solve quality assurance, product management, and customer service pain points. As we scale, cannot imagine the business without Level AI.

Yuliya Ordova

Senior Director, CS Strategy

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How To Evaluate AI for Modern Contact Centers