đź“Ł Just Released!
Voice of the Customer Insights, the Generative AI solution that surfaces actionable insights from all your contact center conversations
Omniscient AI is Coming to Your Contact Center: Announcing QA-GPT by Level AI
ABOUT LEVEL AI

Blending human and machine intelligence to transform your customer experience.

Augment your agent and QA team performance with an intelligence system for the modern contact center.

Our Principles

Travel to the Customer

Solve the customer’s problems, meet where they are and let their agenda set our agenda.

Innovate for Customers

Don’t solve hard problems because they are cool. Solve them only when they solve customer’s pain.

Speed

Speed solves many problems. Enables more shots at goal while keeping us on our toes.

Be Bold

While planning we also dream big. We punch above our weight in our targets and plans.

Bar Raising Hires

With every new teammate we seek to raise the bar of the team. Choose for culture as much as competence.

Create Owners

We nurture ownership and accountability. Single minded focus married with talent can create magic.

Meet the Exec Team

Ashish Nagar

Founder & CEO

Karen Bowman Level AI

Karen Bowman

VP Channel/Alliances

Matt Peloso

VP Sales

Sumeet Khullar

VP Engineering & Technology

Abhimanyu Talwar

Head of Machine Learning

Benoîte Yver

VP Marketing

Victoria Galbraith

Business Operations Manager

Daniel Stern

Head of Customer Success

Randy Boyce

VP Finance

Board of Directors

Ashish Nagar

Founder & CEO

Hadley Harris

GP Eniac Ventures

Tim Lee

Serial Entrepreneur

Neeraj Agarwal

GP Battery Ventures

Our Investors

Make your Customers Love your Agents Again!

We answer your greatest challenges in a remote world when your heroes are spread across the globe.

Ashish Nagar

Founder & CEO

Ashish is passionate about AI and the potential for Language AI related technologies for the last 5 years. He was most recently a product manager at Amazon Alexa. Prior to that, he helped build two Silicon Valley startups in product and business roles. He has an MBA, MS from Stanford and an undergrad degree in Applied Physics from IIT Delhi. He is passionate about hard sciences, spending time with his young family and star gazing.

Sumeet Khullar

VP of Engineering & Technology

Sumeet leads the Engineering team at Level. Most recently, he worked at Facebook in the Ads Infra team, scaling the infrastructure for machine learning inference. Prior to that, he was one of the early engineers in the Bloomreach Commerce Search team, working on Search algorithms and infrastructure. Sumeet did his undergraduate in Computer Science from IIT Delhi. In his free time, Sumeet enjoys reading and singing nursery rhymes to his daughters.

Victoria Galbraith

Business Operations Manager

Victoria is a business operations manager at Level AI. Before Level, she worked at Merrill Lynch, Microsoft where she worked as a product advisor. Victoria loves learning. She constantly thrives for more knowledge and is passionate in helping others learn as well. 
 
 

Hadley Harris

GP Eniac Ventures

Hadley is a Board Director at Level AI. He is a serial startup executive and investor. He has deep experience leading AI companies from idea to successful outcomes. Starting as an engineer and development team lead at Pegasystems, he later took on roles as a product manager at Microsoft, Samsung. In 2007 he was very fortunate to join a very talented AI team out of MIT at Vlingo where he ran a few aspects of the business across product, strategy and marketing until it was sold to Nuance for $225M. Hadley grew up in downtown Boston, which shaped his lifelong love of science, hip-hop and the New England Patriots.

Tim Lee

Serial Entrepreneur

Tim advises us on fundraising, startup formation and the many other things which go into building a company. He is a serial entrepreneur and investor. He was a partner at Sequoia Capital where he worked with many world leading companies like App Annie, Bump, Elevate, Evernote, Flipagram, Shopular, Thanx and WhatsApp.

Neeraj Agrawal

General Partner at Battery Ventures

Neeraj is a General Partner at Battery Ventures. Neeraj joined Battery in 2000 and invests in SaaS and internet companies across all stages. Neeraj, who has been on the Forbes Midas List for ten consecutive years, focuses on B2B software investments.