Blending human and machine intelligence to transform your customer experience.

Augment your agent and QA team performance with an intelligence system for the modern contact center.

Our Principles

Travel to the Customer

Solve the customer’s problems, meet where they are and let their agenda set our agenda.

Innovate for Customers

Don’t solve hard problems because they are cool. Solve them only when they solve customer’s pain.

Speed

Speed solves many problems. Enables more shots at goal while keeping us on our toes.

Be Bold

While planning we also dream big. We punch above our weight in our targets and plans. 

Bar Raising Hires

With every new teammate we seek to raise the bar of the team. Choose for culture as much as competence.

Create Owners

We nurture ownership and accountability. Single minded focus married with talent can create magic.

Meet the Team

Ashish Nagar

Founder and CEO

Ben Letalik

Business Development

Donal Hennessy

Senior Account Executive

Madhur Singhal

Engineering

Matt Derr

Senior Account Executive

Ritu Jain

Recruiting

Sanket Kashyap

Engineering

Shlok Kapoor

Engineering

Sujata Verma

Business & Operations

Sumeet Khullar

VP of Engineering & Technology

Vicky Bansal

Engineering

Board of Directors

Hadley Harris

GP Eniac Ventures

Tim Lee

Serial Entrepreneur

Ashish Nagar

Founder and CEO

Advisors

Doug Dopita

AVP, Five 9

Elizabeth Geri

Seasoned Executive

Vivek Ramavajjala

Researcher, Google DeepMind

Our Investors

Make your Customers Love your Agents Again!

We answer your greatest challenges in a remote world when your heroes are spread across the globe.

Ashish Nagar

Founder & CEO

Ashish is passionate about AI and the potential for Language AI related technologies for the last 5 years. He was most recently a product manager at Amazon Alexa. Prior to that, he helped build two Silicon Valley startups in product and business roles. He has an MBA, MS from Stanford and an undergrad degree in Applied Physics from IIT Delhi. He is passionate about hard sciences, spending time with his young family and star gazing.

Ben Letalik

Business Development

Ben started his career as a management consultant at Bain & Company. He has founded multiple startups, and most recently ran TD Bank’s FinTech Venture Fund. While running TD’s fund, Ben evaluated over 1,500 FinTech startups and completed 12 deals. Ben continues to be active in the FinTech community as a mentor in multiple accelerators. Ben lives in Toronto, Canada with his wife and two children.

Donal Hennessy

Sr. Account Executive

Donal is a Senior Account Executive with 7 years of B2B technology sales experience, most recently with Salesforce. In his free time, Donal loves reading, traveling, and staying active by running or biking. He lives in Northern Virginia with his girlfriend and their golden retriever, Raleigh.

Madhur Singhal

Engineering

Madhur is responsible for researching and implementing state of the art NLP and AI systems to enable useful applications for our customers. He is a Computer Science grad from IIT Delhi who left Goldman Sachs to join Level in creating business value through AI. In his spare time Madhur enjoys reading philosophy, gaming and trying to solve the problems of the world.

Matt Derr

Sr. Account Executive

Matt is a Sr. Account Executive with six years of B2B SaaS Sales experience, with three years of experience selling early-stage CCaaS solutions. Matt loves getting outdoors to hike, hunt, and golf. He is a San Francisco Bay Area native and currently lives in Sacramento, CA, with his girlfriend.

Ritu Jain

Recruting

Ritu is our recruiting and HR lead. Ritu enjoys networking and helping others find their passion by connecting them to their dream roles. She contributes to finding passionate individuals who will help us in our mission. She graduated from BIMHRD, India with a focus on marketing. When she is not recruiting, she enjoys reading books, going on hikes, and planning the next adventure with her family.

Sanket Kashyap

Engineering

Sanket works as a Backend NLP engineer. He is a Computer Engineering graduate from Delhi College of Engineering and a Young India Fellow (2018) from Ashoka University. An avid ML researcher, he has done research on autonomous navigation and object detection. When not attempting to code, Sanket enjoys reading about geopolitics, following Liverpool FC and locating great places to eat in New Delhi.

Shlok Kapoor

Engineering

Shlok works as a Full Stack Engineer. He is a Computer Science graduate from Delhi Technological University. Prior to joining Level AI, he was working with Ernst and Young as a Software and DevOps Developer. He’s also a photographer and loves pets.

Sujata Verma

Business & Operations

Sujata works as Business & Operations Manager for Level AI. She is an Economics graduate from Shri Ram College of Commerce and has several years of experience in Operations and Stakeholder management. She is passionate about positive thinking and upskilling young children, and runs her NGO in her free time.

Sumeet Khullar

VP of Engineering & Technology

Sumeet leads the Engineering team at Level. Most recently, he worked at Facebook in the Ads Infra team, scaling the infrastructure for machine learning inference. Prior to that, he was one of the early engineers in the Bloomreach Commerce Search team, working on Search algorithms and infrastructure. Sumeet did his undergraduate in Computer Science from IIT Delhi. In his free time, Sumeet enjoys reading and singing nursery rhymes to his daughters.

Vicky Bansal

Engineering

Vicky works as a Front End Engineer at Level AI. He is a computer science undergraduate from NIT Trichy and an avid JavaScript lover. He has 6+ years of experience in building rich UI. He likes reading books, blog, music and running.

Hadley Harris

GP Eniac Ventures

Hadley is a Board Director at Level AI. He is a serial startup executive and investor. He has deep experience leading AI companies from idea to successful outcomes. Starting as an engineer and development team lead at Pegasystems, he later took on roles as a product manager at Microsoft, Samsung. In 2007 he was very fortunate to join a very talented AI team out of MIT at Vlingo where he ran a few aspects of the business across product, strategy and marketing until it was sold to Nuance for $225M. Hadley grew up in downtown Boston, which shaped his lifelong love of science, hip-hop and the New England Patriots.

Tim Lee

Serial Entrepreneur

Tim advises us on fundraising, startup formation and the many other things which go into building a company. He is a serial entrepreneur and investor. He was a partner at Sequoia Capital where he worked with many world leading companies like App Annie, Bump, Elevate, Evernote, Flipagram, Shopular, Thanx and WhatsApp.

Doug Dopita

AVP, Five 9

Doug is currently working as Area Vice President – Enterprise Sales at Five9 and has over 19+ years of SaaS, CCaaS, UCaaS sales, leadership, business development, and consulting experience.

Elizabeth Geri

Seasoned Executive

Elizabeth is a GTM and business advisor. She has held senior executive roles at Gap, Sur La Table, Amazon amongst other places.

Vivek Ramavajjala

Researcher, Google DeepMind

Vivek is currently a Staff Research Engineer at Google’s DeepMind. He works with the team on next generation AI projects.