AI Workers
Meet the team behind your team
Stop managing software. Start collaborating with a digital workforce that transforms raw customer experience data into real-time decisions. Trusted by 85+ enterprises running AI Workers in production.
The front office got a decade of investment
The back office runs on spreadsheets.
Coaches build plans from a 20-call sample. QA reviews 1 to 5 percent of interactions. Analysts spend days on reports that are stale on arrival.
AI Workers replace that operating layer. Each one is scoped to a single CX function and automates the workflow end to end.
When AI Workers run customer centric tasks
Every interaction gets coached. Product gaps surface in minutes, not quarters. Root cause analysis runs against patterns no analyst had time to look for.
Managers stop spending their week on operational overhead and get the hours back for judgment calls.
Many Workers. One customer 360 AI layer.
Runs deep multi-step research
Conducts research with direct quotes as evidence
Deep quantitative analysis across all of your conversations
Generates tailored, structured coaching plans
Cross-team analysis and workload trends
Quantified product feedback from conversations
Evaluates agent screen activity during a conversation
Themes and correlations from customer resolutions
Insights from advanced sentiment analysis
Themes and correlations from inferred CSAT
Insights from VoC and constituent AI factors
AI workers are the coolest thing you've launched yet. There is so much power in the tool for us to take advantage of. Having that level of information at our fingertips and being able to draw it out in 30 seconds through a properly written prompt allows us to bring data and trends to our clients or use it internally for coaching on individual strengths, weaknesses, or opportunities within the tool. It has been really cool to work through.
Multi-Agent orchestration for enterprise
Our AI workers operate within a sophisticated agentic harness, scaling from rapid semantic search to deep analytical correlation across your entire Customer 360 data. For complex tasks, a lead orchestrator deploys parallel agents to decompose, investigate, and synthesize multi-domain data in real time. Governed by a rigorous evidence-attribution layer, every claim is traceable to a specific source for absolute reliability.
Built for production, not flashy demos
Harnesses control scope, permissions, and output format. MCPs connect Workers to Level AI data and third-party systems. Evals score every response before it reaches the user, the way an auto-QA system grades an agent. It all comes together to enable over 25,000 worker runs with overwhelmingly positive feedback.
We've had great success using the AI workers. Specifically, for our accessibility department, they wanted to understand customer concerns. We were able to quickly use the workers to put together a voice of the customer for the accessibility department, which is huge. That process would have taken forever before, combing through transcripts looking for keywords, but we were able to pull that together in a couple of hours.
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Frequently Asked Questions
An AI Worker is a specialized, agentic AI assistant designed to handle specific high-impact jobs within a contact center. Unlike generic chatbots, AI Workers are built to reason over your specific enterprise data—including transcripts, CRM records, and QA guidelines—to execute workflows, provide coaching, or generate research-grade reports.
Traditional "chat-with-text-data" tools only look at the text of a conversation. AI Workers are powered by our Connected Intelligence Layer, which means they understand the context: who the customer is (CRM), the history of the agent (QA records), the outcome of the call (metadata), and the emotional weight of the interaction (sentiment signals). They don't just summarize; they make decisions based on the full business context.
No. AI Workers use a natural language interface similar to ChatGPT. If you can ask a colleague a question—like "Why are cancellations rising for our Gold tier?"—you can use an AI Worker. It eliminates the need for manual spreadsheet slicing and complex dashboard configuration.
AI Workers are designed for instant time to value. Because they plug directly into your existing stack via Level AI’s platform, they can begin analyzing data and providing insights almost immediately, avoiding the multi-month setup cycles typical of legacy enterprise software.
AI Workers are "Agentic," meaning they move beyond simple recommendations. They can build specific coaching plans for agents, generate cited research reports for executives, and flag compliance or churn risks in real-time. They are designed to collaborate with your team to execute the "next step" in a workflow.
Yes. AI Workers are built on Level AI’s enterprise-grade infrastructure. We prioritize data privacy and security, ensuring that your customer conversations and proprietary business data remain protected while being processed by the AI models.
