Superpowers for your
Contact Center Superheroes.
Augment your agent and QA team performance with an intelligence system for the modern contact center.
Trusted by customer service leaders across the world
The Future of Customer Support
at your Fingertips
Coverage and Quality of
feedback your agents deserve
Provide the right amount of coverage for your agents, from 1% to 100%
Real-time Conversation Monitoring and Assist
Access deep conversation understanding and rich enterprise integrations
Real-time Knowledge Support
Support your agents with the right answers from across your enterprise
Customizable Scorecards
integrated with AI analytics
Review, score and analyze agent performance with an integrated AI driven QA flow
How Do Our
Superpowers Work?
We answer your greatest challenges in a remote world when your heroes are spread across the globe.
When Quality Review of just
1 - 2% of Conversations is not Enough
Empower your QA team with 3X better call selection, 5-10X faster reviews
When monitoring conversations at scale is hard
AI reviews interaction performance for key business scenarios
When agents have to answer questions in seconds
Real time answers to customer questions from across the enterprise stack
When QA process is manual
and decoupled from AI
analytics
Setup custom scorecards and empower QA team with AI analytics in one integrated view
More resources to help you streamline customer operations and improve agent and customer experience
Multiple Integrations
Connect Level AI to your
Current Solution
We automatically integrate with apps from across your tech stack
"Level AI has been a pleasure to work with. The user-interface and tool are easy to use with practical features built in. Their conversation intelligence platform is unlike anything we have seen in space. We truly see Level AI as a partner."
"Level AI helps us solve quality assurance, conversation analytics and customer service pain points. As we scale cannot imagine the business without Level AI."
Help your customers fall in love again!
We answer your greatest challenges in a remote world when your heroes are spread across the globe.
