Omniscient AI is Coming to Your Contact Center: Announcing QA-GPT by Level AI

Superpowers for your
Contact Center Superheroes.

Augment your agent and QA team performance with an intelligence system for the modern contact center.

call center AI

Trusted by customer service leaders across the world

Carta FinTech - Level AI Contact Center Software
Level AI Gartner Cool Vendor

LevelAI named a Gartner Cool Vendor in Customer Service and Support Technology

Level AI named a Gartner Cool Vendor for its innovative suite of AI & LLM applications designed to revolutionize the customer experience and drive excellence in customer service.

The Future of Customer Support at your Fingertips

Coverage and Quality of feedback your agents deserve

Provide the right amount of coverage for your agents, from 1% to 100%s leo.

Real-time Conversation Monitoring and Assist

Access deep conversation understanding and rich enterprise integrations

Real-time Knowledge Support

Support your agents with the right answers from across your enterprise

Customizable Scorecards integrated with AI analytics

Review, score and analyze agent performance with an integrated AI driven QA flow

How Do Our Superpowers Work?

Level AI is your partner in driving performance, efficiency, and compliance in the BPO industry. Embrace the future of intelligent automation and unlock your business’s true potential.

When Quality Review of just 1 - 2% of Conversations is not Enough

Empower your QA team with 3X better call selection, 5-10X faster reviews

When monitoring conversations at scale is hard

AI reviews interaction performance for key business scenarios

When agents have to answer questions in seconds

Real time answers to customer questions from across the enterprise stack

When QA process is manual
and decoupled from AI analytics

Setup custom scorecards and empower QA team with AI analytics in one integrated view

Multiple Integrations

Connect Level AI to your
Current Solution

We automatically integrate with apps from across your tech stack

Help your customers fall in love again!

We answer your greatest challenges in a remote world when your heroes are spread across the globe.