Artificial Intelligence Solutions for Call Centers | Level AI

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Voice of the Customer Insights, the Generative AI solution that surfaces actionable insights from all your contact center conversations

Next Level AI for Customer Intelligence & Service Automation

AI that empowers your service and business teams to deliver exceptional customer experience

Trusted by customer service leaders accross the world

LevelAI named a Gartner Cool Vendor in Customer Service and Support Technology

Level AI named a Gartner Cool Vendor for its innovative suite of AI & LLM applications designed to revolutionize the customer experience and drive excellence in customer service.

What makes Level AI special

One Stop Solution

End-to-end CX quality, intelligence and automation offering, built in-house.

Augment and Automate to Empower

Augment and automate manual workflows for your teams to work on what matters most

Secure, Customizable Generative AI

Generative AI built ground up which is secure and customizable for the enterprise

Real time intelligence you can trust

Actionable, proactive insights in real time.

How Do Our Superpowers Work?

Level AI is your partner in driving performance, efficiency, and compliance in the BPO industry. Embrace the future of intelligent automation and unlock your business’s true potential.

When Quality Review of just 1 - 2% of Conversations is not Enough

Empower your QA team with 3X better call selection, 5-10X faster reviews

When monitoring conversations at scale is hard

AI reviews interaction performance for key business scenarios

When agents have to answer questions in seconds

Real time answers to customer questions from across the enterprise stack

When QA process is manual
and decoupled from AI analytics

Setup custom scorecards and empower QA team with AI analytics in one integrated view

More resources to help you streamline customer operations and improve agent and customer experience

Ultimate Guide for Upleveling your Customer Experience Program for the Generative AI Age

The Future of VoC Programs: Insights & Predictions for 2024 and Beyond

The 2023 QA Management Platform Buyer’s Guide

Multiple Integrations

Connect Level AI to your
Current Solution

We automatically integrate with apps from across your tech stack

"Level AI has proven to be very dynamic. Because of the broad range of applications and the team behind it, Level AI is the most exciting piece of technology I've seen in my 17 years in the industry."

Director of CX Planning & Optimization, Brex

"Level AI was the game-changer that empowered our sales team to reach new heights of performance and customer satisfaction, skyrocketing our conversion rates by 50% while at the same time keeping our QA cost low by doubling the productivity of our QA team."

SVP, Sales & Operations

"Level AI helps us solve quality assurance, conversation analytics and customer service pain points. As we scale cannot imagine the business without Level AI."

Katherine Difronzo

Director, Customer Case Quality Assurance

Help your customers fall in love again!

Level AI satisfies the requirements for GDPR, HIPAA, SOC 2, PCI and ISO 27001 compliance

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