Why choose Level AI over Observe AI?
Observe AI is a contact center conversational intelligence provider built on older AI technologies that require a lot of effort to set up and maintain. The platform is also let down by a transcription engine that is the object of frequent customer complaints.
Let’s delve into how Level AI differs!
The results with Level AI
How Level AI Compares To Observe AI
Trusted by customer service leaders across the world
What people are saying about Level AI
Level AI satisfies the requirements for GPDR, HIPAA, and PCI compliance
Frequently asked questions
Observe AI is a technology platform that specializes in call center analytics and customer service optimization. It leverages artificial intelligence (AI) and natural language processing (NLP) to analyze and extract valuable insights from customer service phone calls in real-time. Observe AI was funded in 2017.
Observe AI is an advanced call center analytics platform powered by artificial intelligence (AI). It works by analyzing recorded customer service calls, transcribing them, and using natural language processing (NLP) to extract valuable insights and data from these interactions. This helps businesses gain a deeper understanding of customer needs and agent performance.
Observe AI offers ROI based pricing. It is crucial to understand the promised ROI and maintain a level of skepticism on every promise made.
While Observe AI offers numerous benefits, it’s essential to consider potential limitations. These may include the initial cost of implementation and training, the need for ongoing maintenance, and the requirement for high-quality call recordings for accurate analysis.
AI, like any technology, is not infallible. While Observe AI strives for accuracy, there can be instances where it may misinterpret or miss specific nuances in call interactions. To mitigate this, we encourage human oversight and continuous refinement of the AI training phrases.
Integrating new technology can sometimes lead to technical challenges or disruptions. Observe AI is designed to minimize these issues through careful planning and support during the integration process. However, it’s essential to be prepared for potential adjustments and ensure that the integration is executed smoothly.
Observe AI has many competitors.
The main one being Level AI, the Gartner’s choice backed by top tier venture firm Battery Ventures.
Other vendors from a 2013 vintage:
Older players such as
And the incumbent (funded in 2002) with a legacy tech stack, CallMiner
With the rise and power of generative AI and Large Language Models, when choosing a conversation intelligence, contact center performance management, agent assist or quality assurance monitoring platform your #1 criteria to look for is the quality of underlying AI since this is the engine that will provide the automation and effectiveness of the solution. Want to learn more about contact center AI, and what makes for good AI? Download this great resource: “How to evaluate AI for your contact center.“
