Why Choose Level AI Over Observe.AI?
TRUSTED BY CUSTOMER SERVICE LEADERS ACROSS THE WORLD
Next Level Customer Intelligence
Faster Case Selection & Reviews for QA
Auto-Evaluate Every Agent Conversation
More Accurate Conversational Intelligence
The Quality Management System Your Team Deserves
Omnichannel Support
Level AI
- Built for the modern contact center, with AI models for voice calls, chat and email.
Observe.AI
- Provides support for only voice calls.
Advanced AI and Conversation Intelligence
Level AI
- Leverages next-generation language understanding technology which is 2X better than the competition.
Observe.AI
- Relies on 1st generation keyword-based technology which requires constant maintenance and is inherently inaccurate.
Insights for Your Product, Business Teams
Level AI
- Focused around VoC (Voice of Customer) and delivers insights to contact center leaders, product, compliance and other business teams.
Observe.AI
- Doesn’t offer conversation analytics beyond basic word/phrase matches and silos contact center data from the business.
Assist Agents in Real-Time
Level AI
- Provides knowledge assist and real-time guidance on next best actions to drive down AHT and solve customer problems faster.
Observe.AI
- No real-time knowledge and next best action assistance to agents.
Eliminate Manual Processes
Level AI
- Scans, analyzes, and scores all customer conversations to identify key agent behaviors while eliminating tedious workflows for QA teams and agents.
Observe.AI
- No automation tools for agents and is only able to monitor a small percentage of customer interactions for QA teams.
How Level AI is Exceeding Contact Center Expectations
Level AI's semantic-based system is unique. We are getting a minimum of 82% accuracy from Level AI semantic tags. Overall 2x better than anything we have tested.
Chris Lewis
Contact Center Product Manager
We want to be able to do analytics for product, ops and contact center teams while supporting customer service. Level AI's intent based system + omnichannel is unique.
David Demarco
VP Delivery and Business Systems
Level AI helps us solve quality assurance, product management, and customer service pain points. As we scale, cannot imagine the business without Level AI.
Yuliya Ordova
Senior Director, CS Strategy
Learn more about Level AI
Level AI satisfies the requirements for GDPR, HIPAA, SOC 2, and PCI compliance
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