Transcription AI trained on noisy contact center data and tuned for each client delivering 7% lower word error rate than the industry standard
Industry first Generative AI interaction auto-summaries that can save as much as 33% of agents’ time
To support our clients with global operations, we rolled out translation and transcription for 100+ languages and semantic AI for German, French and Spanish
Get a unique Instascore using parts of your custom scorecard for 100% of your conversations saving countless hours of QA time
Real time feedback from AI intent model with near miss and relevant match phrases to set up the right phrases for a scenario
AI detects customer sentiments on services & product/solutions to get direct unbiased feedback
Omniscient AI that auto-generates accurate answers to customer questions specific to your business
Generative AI that auto-scores near 100% of your organization’s custom scorecard on every channel at near 100% accuracy for 100% of your conversations
Discover hidden trends, emerging themes, and root causes of issues in real time by mining 100% of your customer interactions
Concise yet comprehensive summary of every interaction and sentiment analysis that uses context, a range of emotions, and timing to deliver a score more accurate than CSAT
Generative AI, short for “Generative Artificial Intelligence,” refers to a class of artificial intelligence systems that have the ability to generate content, such as text, images, music, or other forms of data. These systems use complex algorithms, often based on neural networks, to create new content that is not explicitly programmed but rather learned from existing data. Generative AI is at the cutting edge of AI technology and has numerous applications. Here are some key aspects:
Level AI utilises a wide variety of in house AI models including large language models (LLMs), generative AI, and conversational intelligence that are trained on contact center data to ensure the best results.
LLMs are colossal neural networks trained on massive text & code datasets, exhibit near-human linguistic virtuosity. They translate, converse, generate creative content, & access vast knowledge, pushing boundaries of NLP & redefining human-computer interaction.
Level AI strives to embed generative AI into a wide array of pioneering new applications. We have generative AI powered call disposition, the leading generative AI auto-QA solution, generative AI powered insights and more.
Level AI has developed a comprehensive benchmarking framework that encompasses a wide range of quantitative and qualitative metrics, including accuracy, correctness, and quality of its AI models. This framework goes beyond traditional measures to capture the nuances of human language and the complexities of customer interactions.