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Voice of the Customer Insights, the Generative AI solution that surfaces actionable insights from all your contact center conversations
Omniscient AI is Coming to Your Contact Center: Announcing QA-GPT by Level AI

the most powerful conversational ai for contact centers

Discover the potential of Generative AI that can identify crucial moments in every customer interaction to assist agents, accurately evaluate them to your exact standards, and derive actionable insights.

Spearheading Generative AI Innovation

Level AI brings in many industry firsts like QA-GPT that automates QA with your custom scorecards, the first Generative AI based call disposition, VoC Insights that derive actionable insights from all of your customer interactions, and many more!

Fostering Trust With Transparency And Explainability

Level AI's transparent scenario detection AI reveals near misses and relevant matches to improve customer service, while QA-GPT provides evidence and reasoning behind its scores for enhanced decision-making

AI That's Tailored to Your Business

Level AI's AI models are all trained on your business data, ensuring they are tuned to your business needs from transcribing industry specific language to scoring agents on business specific metrics

Paving the Future: AI Breakthroughs in Every Quarter


Automatic Speech Recognition

Transcription AI trained on noisy contact center data and tuned for each client delivering 7% lower word error rate than the industry standard



Call Disposition

Industry first Generative AI interaction auto-summaries that can save as much as 33% of agents’ time


Q1 2022

Multilingual Support

To support our clients with global operations, we rolled out translation and transcription for 100+ languages and semantic AI for German, French and Spanish

Q1 2022

Q2 2022

QA Instascore

Get a unique Instascore using parts of your custom scorecard for 100% of your conversations saving countless hours of QA time

Q2 2022

Q3 2022

Intent Modeling Studio

Real time feedback from AI intent model with near miss and relevant match phrases to set up the right phrases for a scenario

Q3 2022

Q4 2022

Entity Sentiment Detection

AI detects customer sentiments on services & product/solutions to get direct unbiased feedback

Q4 2022

Q1 2023

Agent GPT: Every Agent is Your Best Agent

Omniscient AI that auto-generates accurate answers to customer questions specific to your business

Q1 2023

Q2 2023

QA-GPT: 100% QA Your Way

Generative AI that auto-scores near 100% of your organizationā€™s custom scorecard on every channelĀ  at near 100% accuracy for 100% of your conversations

Q2 2023

Q3 2023

Voice of the Customer Insights

Discover hidden trends, emerging themes, and root causes of issues in real time by mining 100% of your customer interactions

Q3 2023

Q4 2023

Auto-Summary V2 & Sentiment V2

Concise yet comprehensive summary of every interaction and sentiment analysis that uses context, a range of emotions, and timing to deliver a score more accurate than CSAT

Q4 2023
“We chose Level because of their uncanny ability to accelerate production, add value and transform science fiction into science fact.”
Michael Villanueva
Global Director of Quality, Learning & Development & Content


  1. Enhanced Natural Language Processing: LLM AI models offer superior fluency, parsing intent & sentiment, surpassing rigid rule-based models for richer AI interactions.
  2. Augmented Creativity & Content Generation: From captivating narratives to personalized marketing copy, LLMs empower AI with human-like creative agency, expanding solution capabilities.
  3. Knowledge Augmentation & Inference: Vast internal knowledge graphs enable LLMs to answer complex questions, generate insights, and support data-driven decision-making.
  4. Personalized & Empathetic Interactions: Emotional intelligence empowers LLM AI models to tailor responses, fostering trust & connection in chatbots & other AI interfaces.

Generative AI, short for “Generative Artificial Intelligence,” refers to a class of artificial intelligence systems that have the ability to generate content, such as text, images, music, or other forms of data. These systems use complex algorithms, often based on neural networks, to create new content that is not explicitly programmed but rather learned from existing data. Generative AI is at the cutting edge of AI technology and has numerous applications. Here are some key aspects:

  1. Language Models: One of the most well-known applications of generative AI is in natural language processing (NLP). Models like GPT-3 (Generative Pre-trained Transformer 3) are capable of generating human-like text, answering questions, writing essays, and even creating code.
  2. Computer Vision: In computer vision, generative AI models can generate images or videos. They can be used in tasks like image synthesis, style transfer, and even generating realistic human faces, like those created by GANs (Generative Adversarial Networks).
  3. Music and Art: Generative AI can compose music, generate art, and create unique visual designs. It’s used in creative applications to generate content in various artistic fields.

Level AI utilises a wide variety of in house AI models including large language models (LLMs), generative AI, and conversational intelligence that are trained on contact center data to ensure the best results.Ā 


LLMs are colossal neural networks trained on massive text & code datasets, exhibit near-human linguistic virtuosity. They translate, converse, generate creative content, & access vast knowledge, pushing boundaries of NLP & redefining human-computer interaction.

Level AI strives to embed generative AI into a wide array of pioneering new applications. We have generative AI powered call disposition, the leading generative AI auto-QA solution, generative AI powered insights and more.

Level AI has developed a comprehensive benchmarking framework that encompasses a wide range of quantitative and qualitative metrics, including accuracy, correctness, and quality of its AI models. This framework goes beyond traditional measures to capture the nuances of human language and the complexities of customer interactions.

Level Up Your Contact Center