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Next generation contact center AI software for QA teams and customer-facing agents
5x faster case selection & reviews for QA
Auto-surface important interactions, highlight key moments, tag and filter conversations by category, and auto-score agent performance.
Accelerate customer-facing agent growth
Reduce turnover with Real-Time Agent Assist and autonomous coaching. Automate QA monitoring and scoring with custom rubrics.
2x more accurate conversation intelligence
Major upgrade from outdated, keyword-based systems, with 100% coverage across voice calls, email, SMS, and chat.
TRUSTED BY CUSTOMER SERVICE LEADERS ACROSS THE WORLD
How Level AI is Exceeding Contact Center Expectations
Level AI's semantic-based system is unique. We are getting a minimum of 82% accuracy from Level AI semantic tags. Overall 2x better than anything we have tested.
Chris Lewis
Contact Center Product Manager
We want to be able to do analytics for product, ops and contact center teams while supporting customer service. Level AI's intent based system + omnichannel is unique.
David Demarco
VP Delivery and Business Systems
Level AI helps us solve quality assurance, product management, and customer service pain points. As we scale, cannot imagine the business without Level AI.
Yuliya Ordova
Senior Director, CS Strategy
