See Level AI
in action

We've started using some of the worker capability from Level AI, specifically the Coach Capability. What would have taken a team lead over an hour to collate is now done in less than a minute. When you multiply that across all of our specialist teams, that's a huge amount of time that team leads can now spend actively coaching, rather than on administrative tasks.

One of the standout features of Level AI is its powerful AI-driven conversation intelligence that allows quality assurance and customer experience teams to work more efficiently and insightfully. The user-friendly interface makes it easy to filter, search, and analyze call or chat transcripts, helping teams pinpoint coaching opportunities or policy violations without combing through endless recordings.

Overall, it empowers me to make data-driven decisions, provide more targeted feedback, and drive continuous improvement across the team.