Auto-surface important interactions, highlight key moments, tag and filter conversations by category, and auto-score agent performance.
Reduce turnover with Real-Time Agent Assist and autonomous coaching. Automate QA monitoring and scoring with custom rubrics.
Major upgrade from outdated, keyword-based systems, with 100% coverage across voice calls, email, SMS, and chat.
Level AI's semantic-based system is unique. We are getting a minimum of 82% accuracy from Level AI semantic tags. Overall 2x better than anything we have tested.
Contact Center Product Manager
We want to be able to do analytics for product, ops and contact center teams while supporting customer service. Level AI's intent based system + omnichannel is unique.
VP Delivery and Business Systems
Level AI helps us solve quality assurance, product management, and customer service pain points. As we scale, cannot imagine the business without Level AI.
Senior Director, CS Strategy
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