MaestroQA is a rudimentary quality assurance software catered mainly to SMBs. MaestroQA’s underdeveloped AI capabilities limit its automation and effectiveness potential.
Don’t settle for manual quality assurance software when you can scale your QA processes and boost contact center performance with advanced AI automation.
5x faster QA evaluations means more time for agent coaching.
30% decrease in Agent Churn
20% increase in contact center efficiency
100% visibility into VoC insights
MaestroQA has received various reviews from their customers, reflecting a range of positive and negative experiences. Here are some pros and cons of MaestroQA, based on their customer reviews:
New entrants to the market over the last few years –
Veteran vendors running on legacy platforms –conversation intelligence, quality assurance, or a comprehensive contact center performance management software that also include coaching and agent assist is the quality of underlying AI technology. Download our e-book, ‘How to evaluate AI for your contact center’ to learn more about how AI can boost business performance and streamline operations, and what ‘good AI’ means regarding contact centers.