#1 MaestroQA Alternative
TRUSTED BY CUSTOMER SERVICE LEADERS ACROSS THE WORLD
Next Level Customer Intelligence
Faster Case Selection & Reviews for QA
Auto-Evaluate Every Agent Conversation
More Accurate Conversational Intelligence
The Quality Management System Your Team Deserves
100% Coverage for QA Teams
Level AI
- Scan, analyze, and evaluate every conversation to identify key agent behaviors.
MaestroQA
- Delivers only 1-2% coverage, which is a small fraction of what’s really occurring in your contact center.
Advanced AI & Automation
Level AI
- Leverages next-generation language understanding technology which is 2X better than the competition.
MaestroQA
- Relies on 1st generation keyword-based technology which requires constant maintenance and is inherently inaccurate.
Consolidate Your Performance Data
Level AI
- Provides native dashboards for QA teams and agents, as well as integrations with your business intelligence systems.
MaestroQA
- Lacks conversational intelligence and essential QA and agent performance data.
Assist Agents in Real-Time
Level AI
- Provides knowledge assist and real-time guidance on next best actions to drive down AHT and solve customer problems faster.
MaestroQA
- No real-time assistance to agents.
Autonomous Learning and Coaching
Level AI
- Enables autonomous learning for agents by evaluating performance and identifying individual strengths and weaknesses.
MaestroQA
- Agents are unable to know how to improve their performance over time without 1:1 human coaching.
How Level AI is Exceeding Contact Center Expectations
Level AI's semantic-based system is unique. We are getting a minimum of 82% accuracy from Level AI semantic tags. Overall 2x better than anything we have tested.
Chris Lewis
Contact Center Product Manager
We want to be able to do analytics for product, ops and contact center teams while supporting customer service. Level AI's intent based system + omnichannel is unique.
David Demarco
VP Delivery and Business Systems
Level AI helps us solve quality assurance, product management, and customer service pain points. As we scale, cannot imagine the business without Level AI.
Yuliya Ordova
Senior Director, CS Strategy
Learn more about Level AI
Level AI satisfies the requirements for GDPR, HIPAA, SOC 2, and PCI compliance
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