Why choose Level AI over MaestroQA?

MaestroQA is a rudimentary quality assurance software catered mainly to SMBs. MaestroQA’s underdeveloped AI capabilities limit its automation and effectiveness potential.

Don’t settle for manual quality assurance software when you can scale your QA processes and boost contact center performance with advanced AI automation.

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Trusted by customer service leaders across the world

Compare Level AI

With purpose-built, proprietary AI models to help contact centers exceed customer expectations and drive profitable business growth, Level AI is the superior alternative to MaestroQA.

Artificial Intelligence
Advanced contact center AI technology that is second to none
Basic capabilities to detect negative sentiment
Near-human accuracy to auto-score all your scorecards
Inflexible, unreliable, black-box scoring
Contact Center and Business Analytics
AI-driven analytics to uncover accurate and actionable customer, business, and product insights
Manual, rule-based logic that fails to capture the full story
Voice of the Customer
GenAI-powered Voice of the Customer (VoC) reports
VoC insights buried in an ocean of keywords
AI-driven to identify critical coaching opportunities and provide evidence-based learning
Unable to pinpoint where the agent went wrong, or right
Real-time Agent Assist
Guide your agents through difficult interactions, in real-time
Not available with MaestroQA
Screen Recording
Advanced screen recording with video redaction and more
Basic functionality

What people are saying about Level AI

Level AI's semantic-based system is unique. We are getting a minimum of 82% accuracy from Level AI semantic tags. Overall 2x better than anything we have tested.
Chris Lewis
Contact Center Product Manager
We want to be able to do analytics for product, ops and contact center teams while supporting customer service. Level AI's intent based system + omnichannel is unique.
David Demarco
VP Delivery and Business Systems
Level AI helps us solve quality assurance, product management, and customer service pain points. As we scale, cannot imagine the business without Level AI.
Yuliya Ordova
Senior Director, CS Strategy

The Best AI In The Industry

QA Auditors
QA evaluations mean more time for agent coaching
in Agent Churn
Business Leaders
into VoC insights
in CSAT score
Contact Center Leaders
in contact center efficiency

Frequently asked questions

What is MaestroQA?

MaestroQA is a software platform that helps businesses evaluate and improve the quality of their customer service interactions. It allows companies to assess the performance of customer service agents, provide feedback, and track improvement over time.

How does MaestroQA work?

MaestroQA integrates with your customer service tools and collects data on customer interactions, such as calls, chats, or emails. It then uses this data to create evaluations and scorecards for agents, helping businesses identify areas for improvement.

What types of businesses can benefit from MaestroQA?

MaestroQA is useful for a wide range of businesses that provide customer support, including call centers, e-commerce companies, software companies, and more.

What are the key features of MaestroQA?

MaestroQA offers features like automated scoring, customizable evaluation forms, coaching workflows, analytics and reporting, integrations with customer support tools, and real-time feedback for agents.

How much does MaestroQA cost?

MaestroQA pricing is based on the number of agents in your team, the level of support you need, and the specific features required.

What do MaestroQA’s customer reviews say?

MaestroQA has received various reviews from their customers, reflecting a range of positive and negative experiences. Here are some pros and cons of MaestroQA, based on their customer reviews:

Pros –

  • Easy to set up
  • Reporting and analytics capabilities
  • Ability to identify customer pain points
  • Helps to improve customer satisfaction and agent performance
  • Good customer support

Cons –

  • Limited in its QA functionality and trails competitors in its innovation
  • UI is not very user-friendly
  • Issues with transcription accuracy
  • Can be difficult to customize the platform to meet specific needs
  • Metrics and reporting are lacking in ease of use and functionality
Who are MaestroQA’s competitors?

MaestroQA has a number of competitors who also have the ability to record and evaluate customer interactions, track agent performance, and deliver coaching. However, there are some key differences between the different products and some competitors offer more advanced AI-powered capabilities, and/or more robust reporting and analytics features. Below are some MaestroQA competitors:

New entrants to the market over the last few years –

Veteran vendors running on legacy platforms –

With the advancement of leveraging generative AI and large language models (LLM) to automate critical tasks and improve business efficiency, a key aspect when looking for a conversation intelligence, quality assurance, or a comprehensive contact center performance management software that also include coaching and agent assist is the quality of underlying AI technology. Download our e-book, ‘How to evaluate AI for your contact center’ to learn more about how AI can boost business performance and streamline operations, and what ‘good AI’ means regarding contact centers.


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