Credit and Collections

Maximize collections with generative AI for your contact center

Collecting payments efficiently while balancing regulatory requirements and minimizing costs.

credit and debt collections

Recover Debts Faster and Improve Customer Interactions with Generative AI Driven Solutions

Increase the bottom line one conversation at a time

Empower agents to navigate sensitive customer interactions and solve issues on the spot with AI-powered insights and seamless post-call automation.

Monitor 100% of interactions for compliance adherence

Real-time alerts catch compliance adherence deviations so you can coach, correct, and protect customers and your business. Reduce risk, build trust, and avoid fines.

Perfect your collections strategy with AI

Optimize your business by equipping agents and advisors with real-time guidance, personalized coaching, and voice-of-customer intelligence.

Carta's integration with Level AI has revolutionized our operations. With real-time insights and intelligent support, we navigate complexities seamlessly, ensuring accuracy and efficiency in managing equity and compliance. Level AI is an invaluable asset in our journey towards success.

SVP Business Technology
- Carta

Superior Win Rate, Lower Churn, Greater Revenue

Get the full picture on your agent's performance

First-of-its-kind QA-GPT leverages Generative AI to evaluate every conversation to your organization’s exact standards for everything from compliance to performance to script adherence for every scenario with near-human accuracy.

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Financial service quality assurance

Auto-QA conversations and on-screen agent activities

Take quality assurance and compliance adherence to the next level by monitoring what your advisors are doing on screen with Agent Screen Monitoring.

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Finanical services agent performance

Provide personlized coaching at scale

Generative AI mines 100% of conversations and screen activities to identify areas for improvement and provide your advisors with personalized coaching.

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Financial services agent coaching

Empower advisors with real-time guidance and post-call work automation

AI-powered Real-time Agent Assist helps advisors stay compliant at all times and navigate the conversation with the next best actions to optimize sales, resolve issues fast, and create best-in-class customer experiences.

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Agent support

Outsmart the competition with customer data-driven insights

Mine 100% of your banking contact center data to uncover the voice of the customer. Develop financial products customers can’t live without, and design customer experiences they’ll keep coming back to. Try out Level AI Gen-AI-powered VoC insights.

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contact center insights
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Frequently Asked Questions

How does Level AI help in Collections Win rate?

Level AI leverages advanced generative AI and semantic intelligence technology, based on Natural Language Understanding (NLU), to surface insights on critical conversations, route conversations based on set conditions, pre-train models to identify and tag key moments, and a lot more. This allows you to power your QA efforts for enhanced agents performance and therefore, superior customer experience. Additionally, first-of-its-kind proprietary LLM technology helps in assessing each conversation against your custom scorecard, achieving near-human accuracy.


CREATE A BRAND THAT YOUR CUSTOMERS LOVE

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Augment your agent and QA team performance with a customer intelligence system for the modern contact center.

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