Why choose Level AI over Uniphore?

Uniphore, a Conversational Service Automation, specializes in conversation analysis but lacks comprehensive QA. It relies on word cloud technology, limiting insights for your contact center. Consider enhancing your contact center performance with Level AI’s advanced AI technology.

Explore the #1 Uniphore alternative & competitor today!

Trusted by customer service leaders across the world

How Level AI Compares To Uniphore

Advanced Generative AI and Conversation Intelligence
State-of-the-art AI
Inaccurate AI module
QA Automation
Near-human accuracy auto-scoring of your organization’s entire scorecards
Manual QA setup
Accelerate contact center growth
No Calibration
AI Analytics
Empowering comprehensive analysis with custom dashboards
Complex analytical framework
Agent Coaching and Performance
AI-drive coaching dashboard with agent-specific personalization
Incomplete coaching module
Agent Screen Recording
Add eyes to your QA analysis
Screen recording limited to compliance
Security & Compliance
Among the most secure software solutions
Basic certification that limits your reach

What Are Customers Saying About Level AI?

Level AI's semantic-based system is unique. We are getting a minimum of 82% accuracy from Level AI semantic tags. Overall 2x better than anything we have tested.
Chris Lewis
Contact Center Product Manager
We want to be able to do analytics for product, ops and contact center teams while supporting customer service. Level AI's intent based system + omnichannel is unique.
David Demarco
VP Delivery and Business Systems
Level AI helps us solve quality assurance, product management, and customer service pain points. As we scale, cannot imagine the business without Level AI.
Yuliya Ordova
Senior Director, CS Strategy

The results with Level AI

QA Auditors
QA evaluations mean more time for agent coaching
in Agent Churn
Business Leaders
into VoC insights
in CSAT score
Contact Center Leaders
in contact center efficiency

Frequently asked questions

Uniphore basics

Uniphore operates as a company focused on conversational automation technology. They offer software solutions for conversational analytics, conversational assistants, and conversational security. However, Uniphore’s capabilities are somewhat constrained in the field of QA analysis, with a significant portion of the setup being executed manually.

What is Uniphore used for?

Uniphore utilizes its conversational AI technology to deliver contact center metrics. However, the software’s reliance on word cloud technology results in a shortfall of more profound understanding regarding the root causes behind those metrics.

Can Uniphore integrate with our existing systems?

It depends on your CRM tool. Uniphore is designed to integrate with popular CRM and contact center platforms.

How does Uniphore pricing work?

Uniphore pricing depends upon the product suit that customers are offering to choose from. For e.g., Uniphore conversational ai has different pricing compared to Uniphore intelligence. However, the general cost is around $35 per agent + ~$1500 per integration + platform fees.

Who are Uniphore competitors?

The Competitive arena of Uniphore has a diverse set of Contenders. Newer entrants such as

Other vendors from a 2013 vintage:

  • Tethr
  • MaestroQA, a call center quality assurance company that is still figuring out its AI strategy

In the league of older vendors:

  • Playvox, a lightweight software solution for small-medium-sized businesses (SMB),capturing customer interactions from text-based channels only like email and chat support
  • CallMiner

With the rise and power of generative AI and Large Language Models, when choosing a conversation intelligence, contact center performance management, agent assist or quality assurance monitoring platform your #1 criteria to look for is the quality of underlying AI since this is the engine that will provide the automation and effectiveness of the solution. Want to learn more contact center AI, and what makes for good AI? Download this great resource: How to evaluate AI for your contact center.


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