Why Choose Level AI Over Playvox?
TRUSTED BY CUSTOMER SERVICE LEADERS ACROSS THE WORLD
Next Level Customer Intelligence
Faster Case Selection & Reviews for QA
Auto-Evaluate Every Agent Conversation
More Accurate Conversational Intelligence
The Quality Management System Your Team Deserves
100% Coverage for QA Teams
Level AI
- Scan, analyze, and evaluate every conversation to identify key agent behaviors.
Playvox
- Delivers only 1-2% coverage, which is a small fraction of what’s really occurring in your contact center.
Advanced AI and Conversation Intelligence
Level AI
- Leverages next-generation language understanding technology which is 2X better
Playvox
- Relies on 1st generation keyword-based technology which requires constant manual tuning
Insights for Your Product, Business Teams
Level AI
- Focused around VoC (Voice of Customer) and delivers insights to contact center leaders, product, compliance, and other business teams.
Playvox
- Doesn’t offer conversation analytics and silos contact center data from the business.
Augment QA & Agent Team with AI
Level AI
- Automates QA and agent workflows to maximize learning and allows agents to focus on customer satisfaction.
Playvox
- Offers no automation tools for agents and is only able to monitor a small percentage of customer interactions for QA teams.
Consolidate Your Performance Data
Level AI
- Native dashboards for QA teams and agents, as well as integrations with business intelligence systems.
Playvox
- Lacks conversational intelligence and essential agent performance data.
Assist Agents in Real-Time
Level AI
- Provides knowledge assist and real-time guidance on next best actions to drive down AHT and solve customer problems faster.
Playvox
- No Agent Assist capability
How Level AI is Exceeding Contact Center Expectations
Level AI's semantic-based system is unique. We are getting a minimum of 82% accuracy from Level AI semantic tags. Overall 2x better than anything we have tested.
Chris Lewis
Contact Center Product Manager
We want to be able to do analytics for product, ops and contact center teams while supporting customer service. Level AI's intent based system + omnichannel is unique.
David Demarco
VP Delivery and Business Systems
Level AI helps us solve quality assurance, product management, and customer service pain points. As we scale, cannot imagine the business without Level AI.
Yuliya Ordova
Senior Director, CS Strategy
Learn more about Level AI
Level AI satisfies the requirements for GDPR, HIPAA, SOC 2, and PCI compliance
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