Stay on Top Of Your Contact Center Performance With AI-Powered Analytics

Analytics provides you a unified view of everything that happens in your contact center and helps you slice and dice your data the way you want.

Key Features

One Screen To Rule Them All

Your entire contact center data is just a click away. Get a glimpse of everything that’s happening in your contact center – agent performance, team efficiency, QA score of both individual agents and teams. 

Custom dashboard in analytics - Level AI

Uncover Critical Insights With Custom Reports

Slice and dice your contact center data with Query Builder. Generate a custom report with a few clicks, create relationships between different performance indicators, apply filters, group data, and do a lot more. 

Keep Your Stakeholders on the Same Page

Email sharing allows you to automatically email performance reports with key stakeholders in your organization at frequent intervals. 

Email sharing in analytics - Level AI
API integration for analytics - Level AI

Integrate With Your Favorite Analytics Tools

View all your contact center data from your favorite analytics or BI tool. Our API allows you to seamlessly push all the necessary data from Level AI to your analytics tool. 

infocision-200px

"Level AI has been a pleasure to work with. The user-interface and tool are easy to use with practical features built in. Their conversation intelligence platform is unlike anything we have seen in space. We truly see Level AI as a partner."

Get your personalized demo!

Scale your contact center without limits. Help your agents learn faster and perform better.