Analytics provides you a unified view of everything that happens in your contact center and helps you slice and dice your data the way you want.
Your entire contact center data is just a click away. Get a glimpse of everything that’s happening in your contact center – agent performance, team efficiency, QA score of both individual agents and teams.
Slice and dice your contact center data with Query Builder. Generate a custom report with a few clicks, create relationships between different performance indicators, apply filters, group data, and do a lot more.
Email sharing allows you to automatically email performance reports with key stakeholders in your organization at frequent intervals.
View all your contact center data from your favorite analytics or BI tool. Our API allows you to seamlessly push all the necessary data from Level AI to your analytics tool.
Scale your contact center without limits. Help your agents learn faster and perform better.