Agent Assist understands customer intent using machine learning and guides agents to the right solution from your knowledge repositories. Your agents will now be faster, more efficient, and accurate from day one.
Our tech understands what customers are actually saying during a conversation, and scours through all your knowledge sources to surface proactive hints and help agents provide the right answers within a short span of time. And, did we forget to mention that all this happens in real-time?
Your agents can train our machine learning models by providing feedback. When a hint provided by agent assist doesn’t help with the customers’ issue, agents can flag it. Our models learn in real-time and provide better results.
Integrate your existing knowledge bases and documents with ease. And, don’t sweat about the format. Level AI seamlessly works with services like Salesforce, Google Drive, Zendesk and supports most widely used file formats such as PDF, Word, external URLs and more.
Scale your contact center without limits. Help your agents learn faster and perform better with Agent Assist.