Why choose Level AI over Callminer?
CallMiner pioneered the speech analytics category and remains a powerhouse for conversation analytics and customer experience automation for regulated industries. Level AI is designed for modern, agile CX teams, leveraging the latest advances in AI.
Let’s see how the two stack up in a direct comparison.
The best AI in the Industry
How Level AI Compares To Callminer
With purpose-built, proprietary AI models and rapid deployments to help contact centers exceed customer expectations, Level AI is ideal for fast-growing companies and enterprise CX teams that prioritize speed to value and agent experience.
What people are saying about Level AI
Level AI satisfies the requirements for GPDR, HIPAA, and PCI compliance
Frequently asked questions
CallMiner is a legacy speech and customer interaction analytics company founded in 2002, more than 20 years ago. They were the pioneer, at the time, for mining conversation data to discover customer insights and improve customer experience. Their tech stack is way too old to be able to adapt to the latest advancements in artificial intelligence. CallMiner still sells an outdated text analytics solutions masquerading as AI.
CallMiner offers customized pricing based on the specific needs and requirements of your organization. Pricing typically is higher than newer entrants like Level AI and comes with and is billed per user per month.
CallMiner claims to be capable of handling multiple languages and accents, but the accuracy may vary greatly depending on the language and accent complexity. It’s important to discuss language-specific capabilities with CallMiner’s support team to ensure alignment with your needs.
The timeline for seeing improvements can vary depending on factors such as the complexity of call center operations and the extent of changes required. Businesses should set realistic expectations and work closely with CallMiner to achieve desired outcomes.
CallMiner is customizable to a limited extent to align with industry-specific needs. However, businesses with highly specialized requirements may need to discuss customization options with CallMiner to ensure compatibility with their unique demands.
Learning to use CallMiner effectively can take some time, especially for users new to speech analytics. However, CallMiner provides training and support resources to help users on their onboarding training with CallMiner.
CallMiner has a slew of competitors.
Newer entrants such as
Other vendors from a 2013 vintage:
Older but still more recent than CallMiner:
With the rise and power of generative AI and Large Language Models, when choosing a conversation intelligence, contact center performance management, agent assist or quality assurance monitoring platform your #1 criteria to look for is the quality of underlying AI since this is the engine that will provide the automation and effectiveness of the solution. Want to learn more contact center AI, and what makes for good AI? Download this great resource: “How to evaluate AI for your contact center.“
