Why choose Level AI over Callminer?

CallMiner customers report a clunky user interface, slow loading times, and, most frustratingly, transcript and speech analytics inaccuracies. Additionally, customers find the software to be complex and time-consuming to set up and maintain.

Let’s see why Level AI might be a better option.

Schedule a demo

The best AI in the Industry

QA Auditors
QA evaluations mean more time for agent coaching
in Agent Churn
Business Leaders
into VoC insights
in CSAT score
Contact Center Leaders
in contact center efficiency

How Level AI Compares To Callminer

With purpose-built, proprietary AI models to help contact centers exceed customer expectations and drive profitable business growth, Level AI is the superior alternative to Callminer.

Advanced Generative AI and Conversation Intelligence
Sophisticated AI with human like reasoning
Outdated and limited AI that hinders positive CX delivery
Near-human accuracy auto-scoring of your organization’s entire scorecards
Scores that don’t reflect your exact QA criteria
Agent Coaching and performance
Best-in-class coaching module that ensures customer interaction is a positive one
Simple coaching module that doesn’t improve efficiency
Insights for Your Product, Business Teams
Generative AI insights from every conversation
Unactionable insights without context
Agent Assist/Real-time guidance
Always available real-time guidance based on past conversations and articles
Rigid prompts that don’t adjust to the conversational context
Agent Screen Recording
Ensure process adherence in every conversation
Screen recording that falls short on customer privacy

Trusted by customer service leaders across the world

What people are saying about Level AI

One Stop Contact Center Solution
We want to be able to do analytics for product, ops, and contact center teams while supporting customer service. Level AI's intent-based system + omnichannel is unique.
David Demarco
VP Delivery and Business Systems
2x better than anything we've tested
Level AI's semantic-based system is unique. We are getting a minimum of 82% accuracy from Level AI semantic tags. Overall 2x better than anything we have tested.
Chris Lewis
Contact Center Product Manager
We cannot imagine business without Level AI
Level AI helps us solve quality assurance, product management, and customer service pain points. As we scale, cannot imagine the business without Level AI.
Yuliya Ordova
Senior Director, CS Strategy

Level AI satisfies the requirements for GPDR, HIPAA, and PCI compliance

Frequently asked questions

What is CallMiner?

CallMiner is a legacy speech and customer interaction analytics company founded in 2002, more than 20 years ago. They were the pioneer, at the time, for mining conversation data to discover customer insights and improve customer experience. Their tech stack is way too old to be able to adapt to the latest advancements in artificial intelligence. CallMiner still sells an outdated text analytics solutions masquerading as AI.

How does CallMiner pricing work?

CallMiner offers customized pricing based on the specific needs and requirements of your organization. Pricing typically is higher than newer entrants like Level AI and comes with and is billed per user per month.

Can CallMiner effectively handle multiple languages and accents, or is it primarily designed for English-language interactions?

CallMiner claims to be capable of handling multiple languages and accents, but the accuracy may vary greatly depending on the language and accent complexity. It’s important to discuss language-specific capabilities with CallMiner’s support team to ensure alignment with your needs.

How quickly can businesses expect to see tangible improvements in call center performance after implementing CallMiner's analytics?

The timeline for seeing improvements can vary depending on factors such as the complexity of call center operations and the extent of changes required. Businesses should set realistic expectations and work closely with CallMiner to achieve desired outcomes.

Can CallMiner adapt to industry-specific needs, or is it a one-size-fits-all solution that may not align with unique requirements?

CallMiner is customizable to a limited extent to align with industry-specific needs. However, businesses with highly specialized requirements may need to discuss customization options with CallMiner to ensure compatibility with their unique demands.

Is there a steep learning curve associated with implementing CallMiner, potentially requiring significant time and resources for training and adoption?

Learning to use CallMiner effectively can take some time, especially for users new to speech analytics. However, CallMiner provides training and support resources to help users on their onboarding training with CallMiner.

Who are CallMiner competitors?

CallMiner has a slew of competitors.

Newer entrants such as

Other vendors from a 2013 vintage:

  • Tethr
  • MaestroQA, a call center quality assurance company that is still figuring out its AI strategy

Older but still more recent than CallMiner:

With the rise and power of generative AI and Large Language Models, when choosing a conversation intelligence, contact center performance management, agent assist or quality assurance monitoring platform your #1 criteria to look for is the quality of underlying AI since this is the engine that will provide the automation and effectiveness of the solution. Want to learn more contact center AI, and what makes for good AI? Download this great resource: “How to evaluate AI for your contact center.


Request Demo
A grid with perspective
Open hand with plants behind
Woman standing on a finger
A gradient mist
subscribe to the newsletter
Subscribe and be the first to hear about news events.

Augment your agent and QA team performance with a customer intelligence system for the modern contact center.

GDPR compliant
HIPAA Compliant Logo