Expo/Speaking March 18, 2024 Building a Scalable VoC Program for Continuous Improvement Biltmore Hotel, Miami View Event
Webinar March 21, 2024 Elevating Customer Delight: Using Technology to Enhance Customer Service with ezCater Virtual View Event
Webinar November 7, 2023 The death of the survey: How Generative AI is reshaping Voice of the Customer programs Virtual View Event
Webinar November 16, 2023 From Ordinary to Extraordinary QA: How to Leverage AI Technology in Call Center QA, An in Depth Fireside Chat with Samantha Nelson, VP of Contact Center at Telarus Virtual View Event
Webinar October 5, 2023 Unveiling the Future of Customer Experience: Humanizing AI with Level AI & Vista Virtual View Event
Webinar August 23, 2023 Demystifying GenAI: Separating Fact from Fiction in Contact Center Technology Virtual View Event
Webinar August 9, 2023 Mastering QA Excellence: Unveiling First 100%-Automated QA Solution Virtual View Event