Leverage the power of Level AI’s Generative AI technology to analyze 100% of calls for risk mitigation, compliance adherence, and enhanced agent training on ever-growing regulations. Stay ahead of any potential breach by redacting sensitive information and identifying risky behaviors.
Empower agents with AI-driven answer recommendations and access to relevant knowledge base articles, enabling swift and compliant responses to customer queries. This eliminates the agent’s burden of memorizing ever-expanding regulations.
Analyze all voice and text-based interactions to identify non-compliant actions, such as harassing statements, raised voices, and other risky behavior that depicts compliance violations. Additionally, automatically tag critical statements, compliant phrases, and objection handling to catch hold of non-compliant behavior.
Implement proactive measures to prevent significant financial penalties by utilizing evidence-based insights on compliance breaches. AI-generated analysis suggests personalized coaching plans for agents, mitigating future compliance issues.
Leverage the power of generative AI technology to assess every call’s compliance with regulatory guidelines such as TCPA, California Consumer Privacy Act (CCPA), Brazilian Data Protection Law (LGPD), and other standards from FTC’s Bureau of Consumer Protection. Based on the analysis, highlight any compliance breaches with explicit evidence, reasoning, and quotes from the conversation, empowering QA managers to promptly address and rectify any compliance breaches, preventing potential penalties and ensuring adherence to regulations.
Contact center compliance monitoring refers to the process of systematically observing and assessing interactions between agents and customers to ensure adherence to regulatory requirements, company policies, and industry standards.
Contact center compliance monitoring usually encompasses various regulations like TCPA, GDPR, HIPAA, FDCPA, CCPA, PCI compliance and specific industry standards that govern customer data protection and fair practices.
Compliance monitoring helps businesses avoid penalties, build customer trust, and maintain a positive brand reputation. It also identifies training opportunities for agents and ensures consistent compliance with regulations.
Level AI offers advanced AI-driven solutions for compliance monitoring, including speech analytics, text analysis, and automated tagging, making it easier to identify non-compliant interactions and improve overall compliance efforts.
Level AI satisfies the requirements for GDPR, HIPAA, SOC 2, PCI and ISO 27001 compliance
