Why choose Level AI over Tethr?
Tethr is a conversation intelligence platform with outdated AI capabilities for mid-sized businesses. The depth and detail of customer and agent performance insights are restricted due to Tethr’s ability to detect only predefined keywords and phrases.
Don’t settle for old technology when you have access to the most advanced contact center platform, powered by industry-leading semantic intelligence and generative AI.
The best AI in the Industry
How Level AI Compares To Tethr
With purpose-built, proprietary AI models to help contact centers exceed customer expectations and drive profitable business growth, Level AI is the superior alternative to Tethr.
Trusted by customer service leaders across the world
What people are saying about Level AI
Level AI satisfies the requirements for GPDR, HIPAA, and PCI compliance
Frequently asked questions
Tethr is a customer experience (CX) platform that helps businesses improve the quality of their customer interactions. It does this by providing insights into customer behavior, identifying areas for improvement, and delivering coaching to agents.
Tethr is typically used to extract valuable insights from customer conversations to improve customer service, sales, and operations. It helps businesses understand customer sentiment, identify trends, and make data-driven decisions.
Tethr works by processing and analyzing audio and text data from customer interactions. It uses natural language processing (NLP) and machine learning algorithms to identify keywords and sentiments within conversations.
Tethr can provide insights into customer sentiment, key topics of discussion, customer satisfaction levels, compliance adherence, and opportunities for process improvement.
Tethr pricing varies depending on factors such as the number of users, the volume of data analyzed, and the specific features required.
Tethr has received various customer reviews, reflecting a range of both positive and negative experiences. Here are some pros and cons of Tethr, based on their customer reviews:
Pros –
- Easy to use and set up
- Useful analytics and reporting
- Ability to identify customer pain points and sentiments
- Helps to improve customer satisfaction and agent performance
- Good customer support
Cons –
- Reported issues with transcription accuracy
- Difficult to customize the platform to meet specific business needs
- Can be cumbersome to find the results users are looking for
- Lack of clarity around how the Agent Impact Scores (AIS) are calculated
- Very basic out-of-the-box features
Tethr has a number of competitors who also have the ability to record and evaluate customer interactions, track agent performance, and deliver coaching. However, there are some key differences between the different products and some competitors offer more advanced AI-powered capabilities, and/or more robust reporting and analytics features. Below are some Tethr competitors:
New entrants to the market over the last few years –
Veteran vendors running on legacy platforms –
With the advancement of leveraging generative AI and large language models (LLM) to automate critical tasks and improve business efficiency, a key aspect when looking for a conversation intelligence, quality assurance, or a comprehensive contact center performance management software that also include coaching and agent assist is the quality of underlying AI technology. Download our e-book, ‘How to evaluate AI for your contact center’ to learn more about how AI can boost business performance and streamline operations, and what ‘good AI’ means regarding contact centers.
