Why choose Level AI over Tethr?

Tethr is a conversation intelligence platform with outdated AI capabilities for mid-sized businesses. The depth and detail of customer and agent performance insights are restricted due to Tethr’s ability to detect only predefined keywords and phrases.

Don’t settle for old technology when you have access to the most advanced contact center platform, powered by industry-leading semantic intelligence and generative AI.

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The best AI in the Industry

QA Auditors
QA evaluations mean more time for agent coaching
in Agent Churn
Business Leaders
into VoC insights
in CSAT score
Contact Center Leaders
in contact center efficiency

How Level AI Compares To Tethr

With purpose-built, proprietary AI models to help contact centers exceed customer expectations and drive profitable business growth, Level AI is the superior alternative to Tethr.

Artificial Intelligence
Advanced technology with semantic intelligence and generative AI
Limited to identifying keywords and phrases
Contact Center and Business Analytics
AI-driven analytics to uncover actionable customer, business, and product insights
Surface-level insights with generalized index scoring as the basis for analysis
Voice of the Customer
GenAI-powered Voice of the Customer (VoC) reports
Generalized VoC insights that lack depth in understanding
AI-Driven Quality Assurance
GenAI-driven QA that auto-scores to your specific requirements
Rigid, generalized black-box scoring
AI-driven to identify critical coaching opportunities and provide fact-based learning
Cannot set up personalized coaching sessions and plans within the platform
Real-time Agent Assist
Continuously learns and guides your agents in real-time
Does not evolve with customer and agent needs
Agent Screen Recording
Advanced screen recording for insights into user productivity, coaching, compliance, and QA
Not available with Tethr

Trusted by customer service leaders across the world

What people are saying about Level AI

One Stop Contact Center Solution
We want to be able to do analytics for product, ops, and contact center teams while supporting customer service. Level AI's intent-based system + omnichannel is unique.
David Demarco
VP Delivery and Business Systems
2x better than anything we've tested
Level AI's semantic-based system is unique. We are getting a minimum of 82% accuracy from Level AI semantic tags. Overall 2x better than anything we have tested.
Chris Lewis
Contact Center Product Manager
We cannot imagine business without Level AI
Level AI helps us solve quality assurance, product management, and customer service pain points. As we scale, cannot imagine the business without Level AI.
Yuliya Ordova
Senior Director, CS Strategy

Level AI satisfies the requirements for GPDR, HIPAA, and PCI compliance

Frequently asked questions

What is Tethr?

Tethr is a customer experience (CX) platform that helps businesses improve the quality of their customer interactions. It does this by providing insights into customer behavior, identifying areas for improvement, and delivering coaching to agents.

What can Tethr be used for?

Tethr is typically used to extract valuable insights from customer conversations to improve customer service, sales, and operations. It helps businesses understand customer sentiment, identify trends, and make data-driven decisions.

How does Tethr work?

Tethr works by processing and analyzing audio and text data from customer interactions. It uses natural language processing (NLP) and machine learning algorithms to identify keywords and sentiments within conversations.

What insights can Tethr provide?

Tethr can provide insights into customer sentiment, key topics of discussion, customer satisfaction levels, compliance adherence, and opportunities for process improvement.

What is the pricing structure for Tethr?

Tethr pricing varies depending on factors such as the number of users, the volume of data analyzed, and the specific features required.

What do Tethr’s customer reviews say?

Tethr has received various customer reviews, reflecting a range of both positive and negative experiences. Here are some pros and cons of Tethr, based on their customer reviews:

Pros –

  • Easy to use and set up
  • Useful analytics and reporting
  • Ability to identify customer pain points and sentiments
  • Helps to improve customer satisfaction and agent performance
  • Good customer support

Cons –

  • Reported issues with transcription accuracy
  • Difficult to customize the platform to meet specific business needs
  • Can be cumbersome to find the results users are looking for
  • Lack of clarity around how the Agent Impact Scores (AIS) are calculated
  • Very basic out-of-the-box features
Who are Tethr’s competitors?

Tethr has a number of competitors who also have the ability to record and evaluate customer interactions, track agent performance, and deliver coaching. However, there are some key differences between the different products and some competitors offer more advanced AI-powered capabilities, and/or more robust reporting and analytics features. Below are some Tethr competitors:

New entrants to the market over the last few years –

Veteran vendors running on legacy platforms –

With the advancement of leveraging generative AI and large language models (LLM) to automate critical tasks and improve business efficiency, a key aspect when looking for a conversation intelligence, quality assurance, or a comprehensive contact center performance management software that also include coaching and agent assist is the quality of underlying AI technology. Download our e-book, ‘How to evaluate AI for your contact center’ to learn more about how AI can boost business performance and streamline operations, and what ‘good AI’ means regarding contact centers.


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