Level AI vs Tethr

Empower your agents & delight your customers with next Level AI

Tethr is a conversation intelligence platform with outdated AI capabilities for mid-sized businesses. The depth and detail of customer and agent performance insights are restricted due to Tethr’s ability to detect only predefined keywords and phrases.

Don’t settle for old technology when you have access to the most advanced contact center platform, powered by industry-leading semantic intelligence and generative AI.

Tethr alternative

Tethr Customers' Reviews

tethr pricing
tethr competitors
tethr reviews

The best AI in the industry

QA Auditors
10X data coverage and accuracy
Agents
No manual work and 10X the results
Customers
Auto-score 100% of your organization’s unique scorecard with near-human accuracy
Contact Center Leaders
15-30% AHT reduction with automation
Business Leaders
Out of the box, never been surfaced invaluable and trustworthy insights due to unstructured contact center data

How Level AI Compares to tethr

With purpose-built, proprietary AI models to help contact centers exceed customer expectations and drive profitable business growth, Level AI is the superior alternative to Tethr.
Level AI
tethr speech analytics

Artificial Intelligence

Level AI
Advanced technology with semantic intelligence and generative AI
Level AI’s proprietary AI, trained to your data, grasps the conversation’s context and customer intent for accurate automated scoring, insights, analytics, real-time agent assistance, and more.
tethr speech analytics
Limited to identifying keywords and phrases

Tethr’s technology is limited to detecting pre-trained keywords. While it relies on NLP algorithms for literal meaning, it struggles with hidden customer intent, affecting analytics, insights, and agent metrics.

Contact Center and Business Analytics

Level AI
AI-driven analytics to uncover actionable customer, business, and product insights
Level AI’s conversational analytics automates data collection and analysis, featuring customizable user-friendly dashboards for insights on customer satisfaction, business growth, and product adoption.
tethr speech analytics
Surface-level insights with generalized index scoring as the basis for analysis
Tethr uses TEI and AIS in their analytics, generated from predefined data. However, applying a generic, black box model to your conversations limits the detection of unique business-specific metrics.

Voice of the Customer

Level AI
GenAI-powered Voice of the Customer (VoC) reports
Level AI harnesses cutting-edge semantic and generative AI for instant Voice of the Customer insights, which automatically summarizes key issues in your product and services, freeing you to focus on team and business success.
tethr speech analytics
Generalized VoC insights that lack depth in understanding
Tethr relies on predefined variables and phrases, which limits the depth of VoC insights because it fails to fully grasp the diverse ways customers express themselves.

AI-Driven Quality Assurance

Level AI
GenAI-driven QA that auto-scores to your specific requirements
Level AI’s GenAI-powered solution uses proprietary GPT models to accurately auto-score your custom grading rubrics. Customize multiple rubrics and eliminate bias with calibration sessions. Every automated evaluation contains proof from your conversation data.
tethr speech analytics
Rigid, generalized black-box scoring
Tethr lacks rubric-specific auto QA and scores. TEI and AIS are black box scores that aren’t tailored to your specific needs, and customizability depends on fitting into their system, which doesn’t suit your unique performance and QA requirements.

Coaching

Level AI
AI-driven to identify critical coaching opportunities and provide fact-based learning
Level AI offers personalized coaching sessions and data-driven insights into individual agent performance. Our two-way learning process allows agents to provide direct responses to feedback and coaching plans on the platform, creating a transparent feedback loop.
tethr speech analytics
Cannot set up personalized coaching sessions and plans within the platform
Tethr lacks in-platform agent coaching and tracking. Managers can’t give feedback or communicate with agents directly within Tethr, making coaching a manual and offline process outside the platform.

Real-time Agent Assist

Level AI
Continuously learns and guides your agents in real-time
Empower new agents with instant, omnichannel guidance, complemented by AgentGPT, trained on and continuously learns based on your data to auto-generate tailored answers for agent and customer success.
tethr speech analytics
Does not evolve with customer and agent needs
Tethr’s agent assist solution provides basic features like surfacing answers from knowledge articles and agent prompts, but lacks continuous learning and adaptability to evolving customer questions and agent needs.

Screen Recording

Level AI
Advanced screen recording for insights into user productivity, coaching, compliance, and QA
Level AI’s screen recording offers video redaction, omnichannel recording, background mode, and more for instant insights into productivity, coaching, compliance, and QA.
tethr speech analytics
Not available with Tethr

What are customers saying about Level AI?

Level AI's semantic-based system is unique. We are getting a minimum of 82% accuracy from Level AI semantic tags. Overall 2x better than anything we have tested.

Chris Lewis

Contact Center Product Manager

We want to be able to do analytics for product, ops and contact center teams while supporting customer service. Level AI's intent based system + omnichannel is unique.

David Demarco

VP Delivery and Business Systems

Carta FinTech - Level AI Contact Center Software

Level AI helps us solve quality assurance, product management, and customer service pain points. As we scale, cannot imagine the business without Level AI.

Yuliya Ordova

Senior Director, CS Strategy

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FAQs

Tethr is a customer experience (CX) platform that helps businesses improve the quality of their customer interactions. It does this by providing insights into customer behavior, identifying areas for improvement, and delivering coaching to agents.
Tethr is typically used to extract valuable insights from customer conversations to improve customer service, sales, and operations. It helps businesses understand customer sentiment, identify trends, and make data-driven decisions.
Tethr works by processing and analyzing audio and text data from customer interactions. It uses natural language processing (NLP) and machine learning algorithms to identify keywords and sentiments within conversations.
Tethr can provide insights into customer sentiment, key topics of discussion, customer satisfaction levels, compliance adherence, and opportunities for process improvement.
Tethr pricing varies depending on factors such as the number of users, the volume of data analyzed, and the specific features required.

Tethr has received various customer reviews, reflecting a range of both positive and negative experiences. Here are some pros and cons of Tethr, based on their customer reviews:

Pros –

  • Easy to use and set up
  • Useful analytics and reporting
  • Ability to identify customer pain points and sentiments
  • Helps to improve customer satisfaction and agent performance
  • Good customer support

Cons –

  • Reported issues with transcription accuracy
  • Difficult to customize the platform to meet specific business needs
  • Can be cumbersome to find the results users are looking for
  • Lack of clarity around how the Agent Impact Scores (AIS) are calculated
  • Very basic out-of-the-box features

Tethr has a number of competitors who also have the ability to record and evaluate customer interactions, track agent performance, and deliver coaching. However, there are some key differences between the different products and some competitors offer more advanced AI-powered capabilities, and/or more robust reporting and analytics features. Below are some Tethr competitors:

New entrants to the market over the last few years –

Veteran vendors running on legacy platforms –

With the advancement of leveraging generative AI and large language models (LLM) to automate critical tasks and improve business efficiency, a key aspect when looking for a conversation intelligence, quality assurance, or a comprehensive contact center performance management software that also include coaching and agent assist is the quality of underlying AI technology. Download our e-book, ‘How to evaluate AI for your contact center’ to learn more about how AI can boost business performance and streamline operations, and what ‘good AI’ means regarding contact centers.

Get in touch with us today and experience the Level AI advantage.