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How global brands are transforming their contact center operations
"In the past... we had to download all of the results and go through call by call... But in Level, I'm doing something similar now and can do it in a couple of hours."
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90%
How Ollie Pets achieves 90% QA coverage with Level AI's AI-powered VoC & auto QA
If people want a platform or a vendor to work alongside to achieve things for themselves while they're helping Level AI achieve, I think that I have not worked with a better vendor yet.
90%
How Ollie Pets achieves 90% QA coverage with Level AI's AI-powered VoC & auto QA
90%
How Ollie Pets achieves 90% QA coverage with Level AI's AI-powered VoC & auto QA
90%
How Ollie Pets achieves 90% QA coverage with Level AI's AI-powered VoC & auto QA
If people want a platform or a vendor to work alongside to achieve things for themselves while they're helping Level AI achieve, I think that I have not worked with a better vendor yet.
90%
How Ollie Pets achieves 90% QA coverage with Level AI's AI-powered VoC & auto QA
90%
How Ollie Pets achieves 90% QA coverage with Level AI's AI-powered VoC & auto QA
90%
How Ollie Pets achieves 90% QA coverage with Level AI's AI-powered VoC & auto QA
90%
How Ollie Pets achieves 90% QA coverage with Level AI's AI-powered VoC & auto QA
levelai in numbers
Any more questions?
Built for speed, scale,
and performance
25
%
avg increase
in CSAT
45
%
increase in ASAT (Agent Satisfaction)
90
%
time saved in QA monitoring
G2 badges
Level AI earned multiple G2 badges for innovation in Customer Experience and QA Automation, recognized across Contact Center QA, Sales Coaching, Speech Analytics, Conversation Intelligence, and AI Customer Support Agents.
CMP Research Prism
This distinction assures our clients and partners that they are investing in proven, cutting-edge technology
designed to deliver measurable business impact and future-proof their CX strategy.
G2’s 2026 best software awards
Level AI has been named a 2026 G2 Best Software Award winner in the Agentic AI Products category. Among 1,392 products evaluated, Level AI secured the 23rd spot, earning recognition as one of the top Agentic AI Products.