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4.7 (200+ reviews)

Meet the team behind your team

Stop managing software. Start collaborating with a digital workforce that transforms raw customer experience data into real-time decisions. Trusted by 85+ enterprises running AI Workers in production.

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The gap

New reality

Foundation

Enterprise

The front office got a decade of investment

The back office runs on spreadsheets.

Coaches build plans from a 20-call sample. QA reviews 1 to 5 percent of interactions. Analysts spend days on reports that are stale on arrival.

AI Workers replace that operating layer. Each one is scoped to a single CX function and automates the workflow end to end.

When AI Workers run customer centric tasks

Every interaction gets coached. Product gaps surface in minutes, not quarters. Root cause analysis runs against patterns no analyst had time to look for.

Managers stop spending their week on operational overhead and get the hours back for judgment calls.

Multi-Agent orchestration for enterprise

Our AI workers operate within a sophisticated agentic harness, scaling from rapid semantic search to deep analytical correlation across your entire Customer 360 data. For complex tasks, a lead orchestrator deploys parallel agents to decompose, investigate, and synthesize multi-domain data in real time. Governed by a rigorous evidence-attribution layer, every claim is traceable to a specific source for absolute reliability.

Built for production, not flashy demos

Harnesses control scope, permissions, and output format. MCPs connect Workers to Level AI data and third-party systems. Evals score every response before it reaches the user, the way an auto-QA system grades an agent. It all comes together to enable over 25,000 worker runs with overwhelmingly positive feedback.

“We've had great success using the AI workers. Specifically, for our accessibility department, they wanted to understand customer concerns. We were able to quickly use the workers to put together a voice of the customer for the accessibility department, which is huge. That process would have taken forever before, combing through transcripts looking for keywords, but we were able to pull that together in a couple of hours.”

Corenne Flanagan

Senior Manager of Enablement and Quality - Smartsheet

“We've had great success using the AI workers. Specifically, for our accessibility department, they wanted to understand customer concerns. We were able to quickly use the workers to put together a voice of the customer for the accessibility department, which is huge. That process would have taken forever before, combing through transcripts looking for keywords, but we were able to pull that together in a couple of hours.”

Corenne Flanagan

Senior Manager of Enablement and Quality - Smartsheet

“We've had great success using the AI workers. Specifically, for our accessibility department, they wanted to understand customer concerns. We were able to quickly use the workers to put together a voice of the customer for the accessibility department, which is huge. That process would have taken forever before, combing through transcripts looking for keywords, but we were able to pull that together in a couple of hours.”

Corenne Flanagan

Senior Manager of Enablement and Quality - Smartsheet

platform

Many Workers. One customer 360 AI layer.

Executive Research Worker

Runs deep multi-step research

Conversation Research Worker

Conducts research with direct quotes as evidence

Conversation Analytics Worker

Deep quantitative analysis across all of your conversations

Coaching Plan Worker

Generates tailored, structured coaching plans

Team Performance Worker

Cross-team analysis and workload trends

Product Feedback Worker

Quantified product feedback from conversations

Screen Recording Evaluation Worker

Evaluates agent screen activity during a conversation

Resolution Insights Worker

Themes and correlations from customer resolutions

Sentiment Insights Worker

Insights from advanced sentiment analysis

iCSAT Insights Worker

Themes and correlations from inferred CSAT

VoC Insights Worker

Insights from VoC and constituent AI factors

Build your own

Coming soon, join the waitlist today!

Resources

Tools and insights to improve every customer interaction

View all resources

Voice of the Customer Insights

Inferred Customer Satisfaction (iCSAT): methodology and applications

Inferred CSAT datasheet

Voice of the Customer Insights

Inferred CSAT datasheet

Voice of the Customer Insights

Ultimate guide for upleveling your customer experience program for the generative AI age

Voice of the Customer Insights

Inferred Customer Satisfaction (iCSAT): methodology and applications

Inferred CSAT datasheet

Voice of the Customer Insights

Inferred CSAT datasheet

FAQ

Have questions?
Find answers

Any more questions?

Contact us

What exactly is an “AI Worker”?

An AI Worker is a specialized, agentic AI assistant designed to handle specific high-impact jobs within a contact center. Unlike generic chatbots, AI Workers are built to reason over your specific enterprise data—including transcripts, CRM records, and QA guidelines—to execute workflows, provide coaching, or generate research-grade reports.

How is this different from "chatting with transcripts"?

Traditional "chat-with-text-data" tools only look at the text of a conversation. AI Workers are powered by our Connected Intelligence Layer, which means they understand the context: who the customer is (CRM), the history of the agent (QA records), the outcome of the call (metadata), and the emotional weight of the interaction (sentiment signals). They don't just summarize; they make decisions based on the full business context.

Do I need a data science background to use AI Workers?

No. AI Workers use a natural language interface similar to ChatGPT. If you can ask a colleague a question—like "Why are cancellations rising for our Gold tier?"—you can use an AI Worker. It eliminates the need for manual spreadsheet slicing and complex dashboard configuration.

How long does implementation take?

AI Workers are designed for instant time to value. Because they plug directly into your existing stack via Level AI’s platform, they can begin analyzing data and providing insights almost immediately, avoiding the multi-month setup cycles typical of legacy enterprise software.

Can AI Workers actually take action, or do they just give advice?

AI Workers are "Agentic," meaning they move beyond simple recommendations. They can build specific coaching plans for agents, generate cited research reports for executives, and flag compliance or churn risks in real-time. They are designed to collaborate with your team to execute the "next step" in a workflow.

Is my data secure?

Yes. AI Workers are built on Level AI’s enterprise-grade infrastructure. We prioritize data privacy and security, ensuring that your customer conversations and proprietary business data remain protected while being processed by the AI models.

FAQ

Have questions?
Find answers

What exactly is an “AI Worker”?

An AI Worker is a specialized, agentic AI assistant designed to handle specific high-impact jobs within a contact center. Unlike generic chatbots, AI Workers are built to reason over your specific enterprise data—including transcripts, CRM records, and QA guidelines—to execute workflows, provide coaching, or generate research-grade reports.

How is this different from "chatting with transcripts"?

Traditional "chat-with-text-data" tools only look at the text of a conversation. AI Workers are powered by our Connected Intelligence Layer, which means they understand the context: who the customer is (CRM), the history of the agent (QA records), the outcome of the call (metadata), and the emotional weight of the interaction (sentiment signals). They don't just summarize; they make decisions based on the full business context.

Do I need a data science background to use AI Workers?

No. AI Workers use a natural language interface similar to ChatGPT. If you can ask a colleague a question—like "Why are cancellations rising for our Gold tier?"—you can use an AI Worker. It eliminates the need for manual spreadsheet slicing and complex dashboard configuration.

How long does implementation take?

AI Workers are designed for instant time to value. Because they plug directly into your existing stack via Level AI’s platform, they can begin analyzing data and providing insights almost immediately, avoiding the multi-month setup cycles typical of legacy enterprise software.

Can AI Workers actually take action, or do they just give advice?

AI Workers are "Agentic," meaning they move beyond simple recommendations. They can build specific coaching plans for agents, generate cited research reports for executives, and flag compliance or churn risks in real-time. They are designed to collaborate with your team to execute the "next step" in a workflow.

Is my data secure?

Yes. AI Workers are built on Level AI’s enterprise-grade infrastructure. We prioritize data privacy and security, ensuring that your customer conversations and proprietary business data remain protected while being processed by the AI models.

FAQ

Have questions?
Find answers

Any more questions?

Contact us

What exactly is an “AI Worker”?

An AI Worker is a specialized, agentic AI assistant designed to handle specific high-impact jobs within a contact center. Unlike generic chatbots, AI Workers are built to reason over your specific enterprise data—including transcripts, CRM records, and QA guidelines—to execute workflows, provide coaching, or generate research-grade reports.

How is this different from "chatting with transcripts"?

Traditional "chat-with-text-data" tools only look at the text of a conversation. AI Workers are powered by our Connected Intelligence Layer, which means they understand the context: who the customer is (CRM), the history of the agent (QA records), the outcome of the call (metadata), and the emotional weight of the interaction (sentiment signals). They don't just summarize; they make decisions based on the full business context.

Do I need a data science background to use AI Workers?

No. AI Workers use a natural language interface similar to ChatGPT. If you can ask a colleague a question—like "Why are cancellations rising for our Gold tier?"—you can use an AI Worker. It eliminates the need for manual spreadsheet slicing and complex dashboard configuration.

How long does implementation take?

AI Workers are designed for instant time to value. Because they plug directly into your existing stack via Level AI’s platform, they can begin analyzing data and providing insights almost immediately, avoiding the multi-month setup cycles typical of legacy enterprise software.

Can AI Workers actually take action, or do they just give advice?

AI Workers are "Agentic," meaning they move beyond simple recommendations. They can build specific coaching plans for agents, generate cited research reports for executives, and flag compliance or churn risks in real-time. They are designed to collaborate with your team to execute the "next step" in a workflow.

Is my data secure?

Yes. AI Workers are built on Level AI’s enterprise-grade infrastructure. We prioritize data privacy and security, ensuring that your customer conversations and proprietary business data remain protected while being processed by the AI models.