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Sumeet Khullar

Sumeet Khullar

Sumeet Khullar

Co-founder and CTO

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What breaks when your AI agent and your QA tool are separate systems?

Best practices for call center monitoring: 1. Track customer KPIs 2. Monitor every level 3. Combine metrics with feedback 4. Use AI 5. Unify reporting silos.

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What breaks when your AI agent and your QA tool are separate systems?

Four AI agent failure types that will not show up in your QA reports

Best practices for call center monitoring: 1. Track customer KPIs 2. Monitor every level 3. Combine metrics with feedback 4. Use AI 5. Unify reporting silos.

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Four AI Agent Failure Types That Will Not Show Up in Your QA Reports

The failures hiding inside your AI agent containment numbers (and how to fix them)

Best practices for call center monitoring: 1. Track customer KPIs 2. Monitor every level 3. Combine metrics with feedback 4. Use AI 5. Unify reporting silos.

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The failures hiding inside your AI agent containment numbers (and how to fix them)