Level AI not only allows us to assess where we currently stand in terms of call quality, but also provides insights on how we can continuously improve. Reviewing our calls helps us identify strengths and areas for growth.

We've started using some of the worker capability from Level AI, specifically the Coach Capability. What would have taken a team lead over an hour to collate is now done in less than a minute. When you multiply that across all of our specialist teams, that's a huge amount of time that team leads can now spend actively coaching, rather than on administrative tasks.