Subprocessors

Last modified June 30, 2025

Third-party Subprocessors

Level AI uses the third party entities below (each, a “sub-processor”) to process personal data on behalf of Level AI's customers.

Level AI imposes obligations on its sub-processors to implement appropriate technical and organizational measures ensuring that the sub-processing of personal data is protected to the standards required by applicable data protection laws.

This list below contains sub-processors for Level AI's generally available services. Further information relating to sub-processor security measures can be found via the external links below.

• Datadog

  • Address: 620 8th Avenue, Floor 45, New York, NY 10018

  • Contact details: gdpr@datadoghq.com

  • Processing: Logging

  • Data Protection Addendum

  • Privacy Policy
    
    

• DeepGram

  • Address: 548 Market St Ste 25104, San Francisco, California, 94104

  • Contact details: security@deepgram.com and dpo@deepgram.com

  • Processing: Transcription services (optional for English but required for non-English language audio conversations)

  • Privacy Policy
    
    

• Gitlab

  • Address: 268 Bush St #350, San Francisco ; Tysons, VA. United States

  • Contact details: Data Protection Officer dpo@gitlab.com

  • Processing: Code Repository

  • Data Protection Addendum

  • Privacy Policy
    
    

• Google Cloud Platform and Google Workspace

  • Address: 1600 Amphitheatre Parkway Mountain View, CA 94043

  • Contact details: Data Protection Officer https://support.google.com/cloud/contact/dpo

  • Processing: Cloud infrastructure services

  • Data Protection Addendum

  • Privacy Policy
    
    

• Hevo

  • Address: 1390 Market St #200, United States

  • Contact details: Data Protection Officer (Sourabh Agarwal) privacy@hevodata.com

  • Processing: Data extraction and loading (ETL)

  • Data Protection Addendum
    
    

• Heap

  • Address: 225 Bush St #200, San Francisco, CA 94104

  • Contact details: Data Protection Officer, dpo@heap.io

  • Processing: Product Analytics

  • Data Protection Addendum

  • Privacy Policy
    
    

• Mixpanel

  • Address: 1 Front St Fl 28, San Francisco, California, 94111

  • Contact details: compliance@mixpanel.com

  • Processing: Product Analytics

  • Data Protection Addendum

  • Privacy Policy
    
    

• Pusher Ltd

  • Address: 6 New Street Square, New Fetter Lane, London, England, EC4A 3AQ

  • Contact details: legalnotice@messagebird.com

  • Processing: Only Required by Real Time Agent Assist

  • Data Protection Addendum

  • Privacy Policy
    
    

• Sentry

  • Address: 45 Fremont Street, 8th Floor, San Francisco, CA 94105

  • Contact details: legal@sentry.io

  • Processing: Error Tracking

  • Data Protection Addendum

  • Privacy Policy
    
    

• Sendgrid (a part of Twilio)

  • Address: 1801 California St., Suite 500, Denver, CO 80202, U.S.A

  • Contact details: Data Protection Officer, dpo@sendgrid.com

  • Processing: Communication Services

  • Data Protection Addendum

  • Privacy Policy
    
    

• Snowflake

  • Address: 106 E Babcock St Ste 3A, Bozeman, Montana, 59715, United States

  • Contact person’s name, position and contact details: Data Protection Officer(DPO) at dpo@snowflake.com

  • Processing: Data warehouse

  • Data Protection Addendum

For Beta Offerings

1. OpenAI

   • Address: OpenAI, L.L.C., 3180 18th Street, San Francisco, CA 94110

   • Contact: https://chatgpt.com/chat

   • Processing: OpenAI Data Processing Addendum

   • Privacy Policy: OpenAI Privacy Policy
     
     

2. Anthropic (Claude)

   • Address: 548 Market Street, San Francisco, CA 94104

   • Contact: Support Page

   • Processing: Anthropic Data Processing Addendum

   • Privacy Policy: Anthropic Privacy Policy