CX Delivery

Personalized agent coaching

Empower agents to deliver exceptional customer experiences with effective coaching, evidence-based feedback, transparent progress tracking, open communication, and victory celebrations.

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4.7 (200+ reviews)

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overview

Map out your agents’ learning journey

Level AI’s Agent Coaching provides a holistic agent learning experience made simple, trackable, and efficient with advanced AI technology. The platform intelligently identifies the teams, agents, and conversations that need attention while adhering to your exact scoring rubrics.

Save time and resources on manual selection and reviews and hone in on the critical issues to accelerate agent learning through data and evidenced-based action plans, build trust with transparent progress tracking, and ensure consistent service quality across the team.

Built for real CX

Proprietary models tuned on real CX interactions, continuously improved with customer data and feedback loops.

Plug in fast

70+ integrations across CCaaS, CRM, and ticketing so teams can launch without rebuilding their stack.

Enterprise governance

Consistent controls for privacy, redaction, audit, and compliance across every interaction and workflow.

Manage

Discover

Create

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Manage coaching sessions for the entire team

Access all agent coaching information from one interface. This includes built-in coaching templates, overviews of previous coaching sessions, the number of sessions conducted, and upcoming coaching sessions for each agent on the team.

Discover conversations that matter

Level AI makes it easy for quality assurance coaches to find relevant conversations and share examples and best practices via the Conversation Library.

Coaches can filter conversations based on agent performance in any area specified in the scorecard as well as any other filter, such as conversation topics, channel, and much more.

Create actionable goals to help agents succeed

Quality assurance leaders can help agents achieve peak performance by adding small, actionable goals during each coaching session based on QA evaluations.

When agents achieve these milestones, coaches can record them under victories, encouraging agents along their learning and development paths.

Share agent feedback in a click

Managers can help agents achieve peak performance by adding small, actionable goals during each coaching session based on QA evaluations.

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“As a design and marketing partner to millions of small businesses worldwide, Vista has always prioritized customer experience. Level AI’s agent screen recording has added “eyes” to a process where we only had “ears” before. This has helped us identify opportunities to improve our processes and tools and coach our agents more effectively, which improves both team member satisfaction and customer experience.”

Michael Villanueva

Global Director of Quality

“As a design and marketing partner to millions of small businesses worldwide, Vista has always prioritized customer experience. Level AI’s agent screen recording has added “eyes” to a process where we only had “ears” before. This has helped us identify opportunities to improve our processes and tools and coach our agents more effectively, which improves both team member satisfaction and customer experience.”

Michael Villanueva

Global Director of Quality

“As a design and marketing partner to millions of small businesses worldwide, Vista has always prioritized customer experience. Level AI’s agent screen recording has added “eyes” to a process where we only had “ears” before. This has helped us identify opportunities to improve our processes and tools and coach our agents more effectively, which improves both team member satisfaction and customer experience.”

Michael Villanueva

Global Director of Quality

success stories

A platform built for everyone on the team

CX manager

Proprietary models tuned on real CX interactions, continuously improved with customer data and feedback loops.

CX manager

Proprietary models tuned on real CX interactions, continuously improved with customer data and feedback loops.

CX manager

Proprietary models tuned on real CX interactions, continuously improved with customer data and feedback loops.

success stories

A platform built for everyone on the team

  • CX manager

    Proprietary models tuned on real CX interactions, continuously improved with customer data and feedback loops.

  • CX manager

    Proprietary models tuned on real CX interactions, continuously improved with customer data and feedback loops.

Resources

Tools and insights to improve every customer interaction

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Quality assurance

The 2024 Auto-QA platform buyer’s guide

Quality assurance

The 2024 Auto-QA platform buyer’s guide

Quality assurance

The 2024 Auto-QA platform buyer’s guide

FAQ

Have questions?
Find answers

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Frequently asked question 1

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

Frequently asked question 2

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

Frequently asked question 3

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

Frequently asked question 4

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

Frequently asked question 5

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

FAQ

Have questions?
Find answers

Frequently asked question 1

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

Frequently asked question 2

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

Frequently asked question 3

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

Frequently asked question 4

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

Frequently asked question 5

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

FAQ

Have questions?
Find answers

Any more questions?

Contact us

Frequently asked question 1

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

Frequently asked question 2

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

Frequently asked question 3

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

Frequently asked question 4

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

Frequently asked question 5

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.