Join Paul Harraghy, Senior Vice President, CARE at Vista, and Robert Dwyer, CX Executive in Residence and Sr. TAM at Level AI, as they walk through what Vista found in their contact center conversations once they had 100% visibility, how they decided what to act on, and what changed as a result.

Why you should attend:

1. See what stays hidden when you don’t have insight into 100% of conversations and what surfaces when you do.

2. Hear how teams went from a finding to a decision, in their own words.

3. Walk away with a model for turning full visibility into action, not just more data.