Join Paul Harraghy, Senior Vice President, CARE at Vista, and Robert Dwyer, CX Executive in Residence and Sr. TAM at Level AI, as they walk through what Vista found in their contact center conversations once they had 100% visibility, how they decided what to act on, and what changed as a result.

Why you should attend:

1. See what stays hidden when you don’t have full visibility into conversations.

2. Hear how teams went from a finding to a decision.

3. Walk away with a model for turning full visibility into action.