Subprocessors

Last modified October 5, 2026

Third-party Subprocessors

Level AI uses the third party entities below (each, a “sub-processor”) to process personal data on behalf of Level AI's customers.

Level AI imposes obligations on its sub-processors to implement appropriate technical and organizational measures ensuring that the sub-processing of personal data is protected to the standards required by applicable data protection laws.

This list below contains sub-processors for Level AI's generally available services. Further information relating to sub-processor security measures can be found via the external links below.

Processing regions: Level AI hosts customer data on Google Cloud in the United States (default), the European Union, Canada or Australia, as selected in the customer’s Order Form. The regions listed for each sub-processor are the processing locations it offers.

  • Anthropic (Claude)

    • Address: 548 Market Street, San Francisco, CA 94104

    • Contact details: privacy@anthropic.com

    • Processing: AI processing services

    • Processing regions: United States (US-only inference available)

    • Data Processing Addendum

    • Privacy Policy


  • Cartesia

    • Address: Cartesia AI, Inc., San Francisco, CA, United States

    • Contact details: security@cartesia.ai

    • Processing: Text-to-speech voice synthesis (AI Voice Agents only)

    • Processing regions: United States; EU; UK; India; Australia (regional endpoints)

    • Data Processing Addendum

    • Privacy Policy


  • Datadog

    • Address: 620 8th Avenue, Floor 45, New York, NY 10018

    • Contact details: gdpr@datadoghq.com

    • Processing: Logging and monitoring

    • Processing regions: United States; EU (Germany); UK; Japan; Australia

    • Data Protection Addendum

    • Privacy Policy


  • Deepgram

    • Address: 548 Market St Ste 25104, San Francisco, California, 94104

    • Contact details: security@deepgram.com and dpo@deepgram.com

    • Processing: Transcription services (optional for English but required for non-English language audio conversations)

    • Processing regions: United States; EU; Australia; India (regional endpoints)

      Data Processing Addendum: available on request

    • Privacy Policy


  • ElevenLabs

    • Address: Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016

    • Contact details: legal@elevenlabs.io

    • Processing: Text-to-speech voice synthesis (AI Voice Agents only)

    • Processing regions: United States; EU; India; Singapore (isolated environments)

    • Data Processing Addendum

    • Privacy Policy


  • Gitlab

    • Address: 268 Bush St #350, San Francisco ; Tysons, VA. United States

    • Contact details: dpo@gitlab.com

    • Processing: Code repository

    • Processing regions: United States

    • Data Protection Addendum

    • Privacy Policy


  • Google Cloud Platform and Google Workspace


  • Hevo

    • Address: 1390 Market St #200, United States

    • Contact details: privacy@hevodata.com

    • Processing: Data extraction and loading (ETL)

    • Processing regions: United States; EU (Frankfurt); UK; Australia (Sydney); India; Singapore

    • Data Protection Addendum

    • Privacy Policy


  • Heap


  • LiveKit

    • Address: LiveKit Incorporated, 369 Sutter St, San Francisco, CA

    • Contact details: privacy@livekit.io

    • Processing: Real-time audio and media transport for AI Voice Agents

    • Processing regions: United States; EU (Frankfurt); Canada; Australia; India; Asia; and others

    • Data Processing Addendum

    • Privacy Policy


  • Mixpanel


  • OpenAI

    • Address: OpenAI, L.L.C., 3180 18th Street, San Francisco, CA 94110

    • Contact details: privacy@openai.com

    • Processing: AI processing services

    • Processing regions: United States; Europe; UK; Canada; Australia; and other data residency regions

    • Data Processing Addendum

    • Privacy Policy


  • Pusher Ltd (a Bird company)

    • Address: 6 New Street Square, New Fetter Lane, London, England, EC4A 3AQ

    • Contact details: legalnotice@messagebird.com

    • Processing: Real-time messaging (only required by Real Time Agent Assist)

    • Processing regions: United States; EU (Ireland); Australia (Sydney); India; Singapore; Japan; Brazil

    • Data Protection Addendum

    • Privacy Policy


  • Sentry

    • Address: 45 Fremont Street, 8th Floor, San Francisco, CA 94105

    • Contact details: legal@sentry.io

    • Processing: Error Tracking

    • Processing regions: United States (Iowa); EU (Frankfurt)

    • Data Protection Addendum

    • Privacy Policy


  • SendGrid (a part of Twilio)

    • Address: 1801 California St., Suite 500, Denver, CO 80202, U.S.A

    • Contact details: Data Protection Officer, dpo@sendgrid.com

    • Processing: Communication Services (transactional emails)

    • Processing regions: Global (United States); EU data residency

    • Data Protection Addendum

    • Privacy Policy


  • SignalWire

    • Address: SignalWire, Inc., 228 Hamilton Ave, 3rd Floor, Palo Alto, CA 94301

    • Contact details: evan@signalwire.com

    • Processing: Telephony connectivity (PSTN/SIP, phone numbers, call routing) for AI Voice Agents

    • Processing regions: United States and global network; dedicated real-time regions available

    • Data Processing Addendum

    • Privacy Policy


  • Snowflake

    • Address: 106 E Babcock St Ste 3A, Bozeman, Montana, 59715, United States

    • Contact person’s name, position and contact details: Data Protection Officer(DPO) at dpo@snowflake.com

    • Processing: Data warehouse

    • Processing regions: United States; EU; UK; Canada; Australia (AWS, GCP, Azure)

    • Data Protection Addendum

    • Privacy Policy


Questions about this list can be sent to security@thelevel.ai. More information is available at trust.thelevel.ai.