Third-party Subprocessors

Level AI uses the third party entities below (each, a “sub-processor”) to process personal data on behalf of Level AI's customers.

Level AI imposes obligations on its sub-processors to implement appropriate technical and organizational measures ensuring that the sub-processing of personal data is protected to the standards required by applicable data protection laws.

This list below contains sub-processors for Level AI's generally available services. Further information relating to sub-processor security measures can be found via the external links below.

• Datadog
  • Address: 620 8th Avenue, Floor 45, New York, NY 10018
  • Contact details: [email protected]
  • Processing: Logging
  • Data Protection Addendum
  • Privacy Policy
• DeepGram
  • Address: 548 Market St Ste 25104, San Francisco, California, 94104
  • Contact details: [email protected] and [email protected]
  • Processing: Transcription services (optional for English but required for non-English language audio conversations)
  • Privacy Policy
• Gitlab
  • Address: 268 Bush St #350, San Francisco ; Tysons, VA. United States
  • Contact details: Data Protection Officer [email protected]
  • Processing: Code Repository
  • Data Protection Addendum
  • Privacy Policy
• Google Cloud Platform and Google Workspace
  • Address: 1600 Amphitheatre Parkway Mountain View, CA 94043
  • Contact details: Data Protection Officer https://support.google.com/cloud/contact/dpo
  • Processing: Cloud infrastructure services
  • Data Protection Addendum
  • Privacy Policy
• Hevo
  • Address: 1390 Market St #200, United States
  • Contact details: Data Protection Officer (Sourabh Agarwal) [email protected]
  • Processing: Data extraction and loading (ETL)
  • Data Protection Addendum
• Heap
  • Address: 225 Bush St #200, San Francisco, CA 94104
  • Contact details: Data Protection Officer, [email protected]
  • Processing: Product Analytics
  • Data Protection Addendum
  • Privacy Policy
• Mixpanel
  • Address: 1 Front St Fl 28, San Francisco, California, 94111
  • Contact details: [email protected]
  • Processing: Product Analytics
  • Data Protection Addendum
  • Privacy Policy
• Pusher Ltd
  • Address: 6 New Street Square, New Fetter Lane, London, England, EC4A 3AQ
  • Contact details: [email protected]
  • Processing: Only Required by Real Time Agent Assist
  • Data Protection Addendum
  • Privacy Policy
• Sentry
  • Address: 45 Fremont Street, 8th Floor, San Francisco, CA 94105
  • Contact details: [email protected]
  • Processing: Error Tracking
  • Data Protection Addendum
  • Privacy Policy
• Sendgrid (a part of Twilio)
  • Address: 1801 California St., Suite 500, Denver, CO 80202, U.S.A
  • Contact details: Data Protection Officer, [email protected]
  • Processing: Communication Services
  • Data Protection Addendum
  • Privacy Policy
• Snowflake
  • Address: 106 E Babcock St Ste 3A, Bozeman, Montana, 59715, United States
  • Contact person’s name, position and contact details: Data Protection Officer(DPO) at [email protected]
  • Processing: Data warehouse
  • Data Protection Addendum

For Beta Offerings

1. OpenAI
   • Address: OpenAI, L.L.C., 3180 18th Street, San Francisco, CA 94110
   • Contact: https://chatgpt.com/chat
   • Processing: OpenAI Data Processing Addendum
   • Privacy Policy: OpenAI Privacy Policy
2. Anthropic (Claude)
   • Address: 548 Market Street, San Francisco, CA 94104
   • Contact: Support Page
   • Processing: Anthropic Data Processing Addendum
   • Privacy Policy: Anthropic Privacy Policy