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Safeguarding Your Virtual Agent Against Malicious Attacks

AI Virtual Agent

Safeguarding Your Virtual Agent Against Malicious Attacks

by Vikram Goyal | Harsh Anand | Aashna Vasa7 min read

Decoding Observability in AI Agents

AI Virtual Agent

Decoding Observability in AI Agents

by Vikram Goyal | Fardeen Hussain | Aashna Vasa3 min read

Engineering Trust and Predictability in a Virtual Agent through an Automated Evaluation Framework

AI Virtual Agent

Engineering Trust and Predictability in a Virtual Agent through an Automated Evaluation Framework

by Vikram Goyal | Hardik Arora | Aashna Vasa4 min read

The Microsecond War: Why You Can’t Build Live AI Agents on Borrowed Transcription

Artificial Intelligence

The Microsecond War: Why You Can’t Build Live AI Agents on Borrowed Transcription

by Ashish Nagar6 min read

AI Virtual Agent

Why High-Performance Voice Agents Require Owning the Voice Stack

by Vikram Goyal | Aashna Vasa | Ayush Pallav7 min read

Beyond the Keyword: Level AI's Intelligent Path to Answering Customer Queries

AI Virtual Agent

Beyond the Keyword: Level AI's Intelligent Path to Answering Customer Queries

by Vikram Goyal | Arshdeep Singh5 min read

Eliminating the Silence: How Engineered Low Latency Defines Human-Quality AI Experiences

AI Virtual Agent

Eliminating the Silence: How Engineered Low Latency Defines Human-Quality AI Experiences

by Vikram Goyal, Product Manager | Nisarg Joshi, Principal Backend Engineer7 min read

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A grid with perspective

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Open hand with plants behind

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Woman standing on a finger

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A gradient mist