Level AI named a Cool Vendor in the 2023 Gartner® Cool Vendors™ in Customer Service and Support Technology report

MOUNTAIN VIEW, Calif. – September 12, 2023, Level AI today announced that it has been named a Gartner Cool Vendor. The Cool Vendors report focuses on lesser-known emerging vendors or service providers that offer unique solutions.

“We are thrilled to be recognized as a Gartner Cool Vendor in 2023,” said Ashish Nagar, CEO of Level AI. “ We believe, This designation acknowledges our commitment to pushing the boundaries of AI technology, including Generative AI and contact center-specific Large Language Models to benefit contact centers and their customers. We believe that AI can transform how businesses interact with their customers. .”

Level AI’s suite of advanced AI applications has already been making waves in the contact center industry. Harnessing the power of unstructured conversational data, Level AI solutions automate quality assurance, provide agent and customer assistance, and systemize the voice of the customer.

Key Findings of the Gartner report are :

• Generative AI (GenAI) is disrupting how customer service organizations traditionally handle and respond to customer interactions, enabling teams to improve response times while providing personalized communication and resolution.
• Many customer service technology vendors offer innovative capabilities today, as those capabilities are of high value and interest. Vendors mentioned in this Cool Vendors report have unique approaches to some of the most common and frustrating customer care scenarios. They are leveraging natural language understanding (NLU) and large language models (LLMs) to interpret large volumes of unstructured data quickly and uncover process opportunities. Advanced insights and analytics aid in diagnosing the root causes of customer issues with greater speed, accuracy, depth, and breadth.
• Systems are identifying and capturing customer intent by recognizing speech and emotional queues, enabling intelligent auto-conversations and workflows that provide advanced guidance to human-assisted and self-service interactions.
• Innovations in quality assurance programs enable teams to automatically monitor and evaluate customer interactions and provide immediate and focused feedback to agents on their performance.

To download the Gartner Cool Vendors in Customer Service and Support Technology, check here (For Gartner subscribers only)

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About Level AI

Level AI is a leading provider of advanced AI applications for the contact center. The company’s mission is to help businesses build better customer relationships, and drive efficiency, productivity, scale, and excellence in sales and customer service. Level AI’s products are used by leading brands, such as Affirm, Toast, Vista, Carta, and more.