Level AI has entered into an agreement to be acquired by Five9. Read the announcement.
We started Level AI to make frontline work more meaningful, with AI that listens in the background and takes on the work that wears people down. Customer service teams were the first to ask for it. Today our platform handles more than one billion customer interactions a year, across AI agents for voice and digital, Agent Assist, quality management, Voice of the Customer, and the AI Workers we launched in May.
Five9 is the proven, open cloud platform for customer experience. Cloud-native since 2001 and built by voice experts for the agentic era, Five9 powers contact centers for 4,000+ customers across 140+ countries. Level AI brings AI across the full conversation: AI agents for voice and digital that handle customer inquiries directly, Agent Assist that guides human agents during live conversations, and AI Workers that handle the research and analysis coaches and analysts used to do by hand. All of it runs on Level AI Latitude, our own family of AI models built for customer conversations, which deliver up to 49x lower cost and 4x lower latency than frontier models and give enterprises direct control over data privacy.
Together, people will be able to keep the judgment calls, AI takes the busywork, and every conversation gives the AI more to learn from. We have already seen the combination work: we have partnered with Five9 since 2022, with shared customers using both products today.
Five9 believes choice is best for the customer, and so do we. This move will expand Five9 offerings with Level AI as a standalone solution for enterprises on Five9 and other CX platforms, in the cloud and on-prem, and as part of the Five9 Genius CX Platform.
The transaction is expected to close in 2026, subject to satisfaction of certain closing conditions. Until then, Level AI and Five9 operate as separate companies. There are no immediate changes to contracts, invoices, or support contacts, and we will communicate in advance of any change.
To our customers: thank you for trusting us early. To the Level AI team around the world: you built this, and I could not be prouder.
Thank you,
Ashish
