Level AI has appointed James Manno as Chief Revenue Officer. Manno will lead Level AI's global revenue organization as the company moves into its next growth phase. Over the past year, the company has tripled its strategic enterprise deals year-over-year, secured its largest customers to date, and expanded internationally across the UK and Latin America. 

Manno spent more than nine years at Qualtrics, where he served as VP of Enterprise Sales and led go-to-market across six industry verticals. He helped scale their enterprise business from roughly $30M to over $300M in revenue, closing more than $500M in total contract value with net-new Fortune 500 customers. His focus throughout: helping large CX organizations unify fragmented data across business units, channels, and interaction types to build a single view of customer experience and retention.

Enterprise CX teams spent a decade standardizing how they measure experience, largely through surveys and sampled quality reviews. Those methods capture a fraction of what customers actually say, and they arrive after the moment has passed. The next phase brings every interaction into a single record of customer truth: calls, chats, tickets, and survey responses. 

"Most AI in the contact center still works the old way: score a sample of calls, generate a report, and wait for someone to act on it," said Manno.

"The interactions themselves are the richest signal a company has, and Level AI brings every one of them into a single record. The same customer truth drives quality, coaching, automation, and AI agents. That's what enterprise buyers are asking for."

"We're winning larger enterprises and longer, more strategic deals, and that requires a revenue organization built for it. James 10x’d enterprise sales during his time at Qualtrics. He knows how to build the team, the motion, and the discipline that a business at our trajectory needs," said Ashish Nagar, CEO and Co-Founder of Level AI.

"What drew me here goes beyond the contact center," Manno added. "As virtual agents and AI workers become part of every CX team, companies at any stage of maturity will need to build them alongside strong voice-of-customer insight. That's how a CX organization earns a 360 view of its customers, and helping them get there is the work I want to lead."

Level AI customers are improving agent performance, deploying virtual agents, turning conversations into business intelligence, and operating efficiently. See their stories here.