Live Event
Introducing human-quality virtual agents
A 90-minute, demo-led walkthrough of Level AI's Human-Quality Virtual Agent platform and the closed-loop operating model that underpins it.
February 26, 2026
10 AM PT | 1 PM ET
90 minutes
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features
What you'll learn
Build automation where it actually matters
Eliminate guesswork by using historical human conversations to identify voice use cases that are safe, high-impact, and ready to automate. See how workflow discovery replaces manual tagging and trial-and-error to accelerate time to value without failed pilots.
Run virtual and human agents as one system
See how human-quality virtual agents are built when automation, quality, and intelligence live in one unified stack. Learn how virtual and human agents share context, follow the same brand and QA standards, and continuously learn together instead of operating in silos.
Measure, control, and improve with human-grade quality
Learn how teams scale automation safely using a continuous Human-AI learning loop. Understand how unified QA, automated evaluation, and journey-level visibility drive improvement without risking CSAT, brand trust, or compliance as automation expands.
Speakers
Meet the speakers
Learn from industry experts leading the charge in AI-powered customer experience
Sumeet Khullar
Co-Founder and CTO
LevelAI
Aron Kurzinski
Director of Enablement
LevelAI
Ben Huber
Director, Business Performance Analytics
LevelAI
Corinne Flanagan
Senior Manager, Training, Quality and Operations
LevelAI
Why?
Why attend?
Get a live, end-to-end look at how human-quality voice automation is discovered, deployed, operated, measured, and improved in production.
Discover the right use cases to automate
See how teams use Voice of Customer and historical human conversations to identify safe, high-volume automation opportunities and avoid automating the wrong workflows.
Deploy a governed virtual agent
Learn what it takes to move from insight to a working virtual agent with the right knowledge, guardrails, testing, and version control, so deployment is fast but safe.
Orchestrate humans and AI in one journey
See how the virtual agent and human agent coordinate in real time, including seamless handoffs with full context, so customers experience one continuous journey.
Measure quality across AI and humans
Understand how teams evaluate both virtual agents and human agents using a consistent quality framework, with conversation- and turn-level visibility into performance and failures.
Improve continuously without risking CSAT
Learn how closed-loop learning works in practice, how failures are surfaced, and how quality is enforced over time as automation expands, without sacrificing trust or compliance.
Expert Q&A
Ask the team questions on voice latency, quality enforcement, safe expansion, and what it takes to move from pilots to production scale.
Agenda
A comprehensive 90-minute journey through the closed-loop operating model
5 minutes
Opening keynote: context, data, and why human-quality virtual agents are now possible
Set context on why CX systems break in voice, establish Level AI's human-quality conversation data advantage, and clearly introduce the Virtual Agent product
7 minutes
Foundation: What Human-Quality Virtual Agents Actually Require
Translate the vision into system requirements: shared data, runtime, evaluation, and learning. Introduce the closed-loop model
Andrea Penta
Quality Program Lead
8 minutes
The Impact: From Pilots to Production
Create urgency by showing how a real closed loop changes business outcomes and enables safe scale
Andrea Penta
Quality Program Lead
35 minutes
Live Product Walkthrough: Human-Quality Virtual Agents in Action
Walk through the three core pillars that make human-quality voice automation possible
Sumeet Khullarnta
Co-Founder and CTO
10 minutes
Handling Real Voice Conversations
Show how the Virtual Agent handles complex, interruption-heavy workflows like order number, DOB, ZIP collection, and discuss latency and responsiveness
Sumeet Khullarnta
Co-Founder and CTO
10 minutes
Integrating with Enterprise Systems
Demonstrate real system integrations (e.g., Salesforce or Zendesk), including reads, writes, and debug visibility
Sumeet Khullarnta
Co-Founder and CTO
10 minutes
Fireside Chat with Ben Huber
Validate Agentic IQ through real-world experience covering implementation timelines, integrations, and language complexity
Ben Huber
Director, Business Performance Analytics
10 minutes
Discover, Deploy, Operate, Measure, Improve
Show how insights power the closed loop: discovering use cases, deploying agents, orchestrating journeys, measuring quality, and improving over time
Sumeet Khullarnta
Co-Founder and CTO
10 minutes
Fireside Chat with Corinne Flanagan
Validate how insights and conversation data help teams identify the right automation opportunities and avoid automating the wrong things
Corinne Flanagan
Senior Manager, Training, Quality and Operations
5 minutes
Wrap-Up: The Closed-Loop Model + Q&A
Reinforce the full end-to-end loop and open the floor for audience questions
Andrea Penta
Quality Program Lead
Ready to transform your CX?
Join us on February 26, 2026 for an exclusive look at the future of customer experience automation.
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