The next standard for customer experience starts here

Wed, Nov 4 – Fri, Nov 6 · Hayes Mansion, San Jose

Level Up brings together the leaders, builders, and technology shaping what comes next for customer experience.

BUILT ON AN EXCEPTIONAL FIRST YEAR

The room was already worth being in.

The first Level Up brought together an exceptional group of Level AI customers, customer experience leaders, operators, and builders. It created the kind of candid, high-value conversation that rarely happens at a traditional industry conference.

"That's been the power of Level for us. It's no longer just debating. These are facts. These are customers' words. It's been incredibly effective and powerful that way."

"With Level AI, we were able to save hundreds of thousands of dollars. But the bigger impact is we’ve expanded entry points with customers, and those interactions are delivering revenue through CARE to the business."

"In the past... we had to download all of the results and go through call by call... But in Level, I'm doing something similar now and can do it in a couple of hours."

“I love how it provides specific examples of the trend that it’s calling out—sometimes that’s incredibly helpful to say, ‘Here’s what customers are saying, and here’s an example call to listen to.’ That’s been really impactful for us.”

"We’re not just a service center anymore. With Level AI, we’re proactive, we’re efficient, and above all—we’re compassionate,"

  • "That's been the power of Level for us. It's no longer just debating. These are facts. These are customers' words. It's been incredibly effective and powerful that way."

  • "With Level AI, we were able to save hundreds of thousands of dollars. But the bigger impact is we’ve expanded entry points with customers, and those interactions are delivering revenue through CARE to the business."

  • "In the past... we had to download all of the results and go through call by call... But in Level, I'm doing something similar now and can do it in a couple of hours."

  • “I love how it provides specific examples of the trend that it’s calling out—sometimes that’s incredibly helpful to say, ‘Here’s what customers are saying, and here’s an example call to listen to.’ That’s been really impactful for us.”

  • "We’re not just a service center anymore. With Level AI, we’re proactive, we’re efficient, and above all—we’re compassionate,"

Join the waitlist

Where the next chapter of customer experience takes shape.

ABOUT LEVEL UP

Customer experience is being rebuilt across people, operations, data, and AI. Level Up brings together the leaders doing the work, the technology changing what is possible, and the ideas defining what comes next.

Designed for substantive conversations and meaningful connections, Level Up is a focused gathering for the people raising the standard across the customer journey.

The people, technology, and ideas raising the standard.

The people, technology, and ideas raising the standard.

WHAT COMES TOGETHER

WHAT COMES TOGETHER

The people

Customer experience leaders, operators, builders, and practitioners responsible for turning ambitious ideas into better customer outcomes.

The technology

The systems redefining how human and AI agents understand, serve, and learn from customers across the entire journey.

The ideas

Practical perspectives on where customer experience is going, what is changing now, and what it takes to lead through the transition.

WHO SHOULD BE IN THE ROOM

Built for the people responsible for what customer experience becomes next.

Level Up is designed for leaders and practitioners working across customer experience, contact center operations, customer support, AI, product, data, quality, and transformation.

The common thread is simple: responsibility for raising the standard.

Customer experience leaders

Contact center and support leaders

Customer intelligence and insights teams

Operations and transformation leaders

AI and automation leaders

Builders modernizing the customer journey

Product and technology leaders

Quality, coaching, and workforce leaders

SAVE THE DATE

Be there when the next chapter of customer experience takes shape.

Join the waitlist for early access to event dates, venue details, speakers, programming, and registration.

By submitting this form, you agree to receive communications from Level AI. You can unsubscribe at any time.