G2 logo

4.7 (200+ reviews)

Join the Waitlist

The 97% Report: A Field Report On The Conversations Your Contact Center Never Reviews

The drivers behind your worst CX metrics sit in the conversations no one reviews. This report reads them.

Manual QA reviews 3-5% of conversations. The trends, complaints, and repeat requests in the other 97% go unread.

This report reads that 97% across six industries: Healthcare, Telecommunications, Higher Education, Insurance benefits, Food Tech, and Fintech.

For each one, it names the highest-volume contact drivers and the themes pulling iCSAT, resolution, and customer effort scores down.

Join the waitlist to read it first.

The CX analytics revolution

Learn why customer analytics tools are now a top priority for 68% of companies by 2025, and how they're reshaping both customer and agent experiences.

Harnessing unstructured data

Discover how leading organizations are leveraging vast amounts of customer interaction data to enhance self-service, personalization, and journey mapping.

Beyond surveys: 100% interaction insights

Uncover the shift towards monitoring nearly all customer interactions for deeper, more actionable insights that drive business success.

Beyond surveys: 100% interaction insights

Uncover the shift towards monitoring nearly all customer interactions for deeper, more actionable insights that drive business success.

AI-powered agent performance

Explore how AI is transforming agent coaching, support, and satisfaction, leading to improved customer outcomes and operational efficiency.

Customer Outcomes

68

%

of companies plan to increase investment in customer analytics tools by 2025

100

%

of evaluated solutions utilize AI for advanced data analysis

Level AI ranked as the pioneering platform for customer analytics

Customer Outcomes

68

%

of companies plan to increase investment in customer analytics tools by 2025

100

%

of evaluated solutions utilize AI for advanced data analysis

Level AI ranked as the pioneering platform for customer analytics

Customer Outcomes

68

%

of companies plan to increase investment in customer analytics tools by 2025

100

%

of evaluated solutions utilize AI for advanced data analysis

Level AI ranked as the pioneering platform for customer analytics