AI Workers
Transforming CX Operations with Agentic Intelligence
Stop managing software. Start collaborating with a digital workforce that transforms raw customer experience data into real-time decisions.
AI Workers eliminate the delay between "having data" and "taking action," allowing your team to scale and focus on high-value strategic actions. By automating the end-to-end process of analysis, you shift from reactive firefighting to proactive improvement.
AI Workers are built to plug into your existing tech stack and begin working out of the box. Built on Level AI’s Connected Intelligence Layer, they immediately understand the context of your conversations, surveys, CRM data, QA and more.
Using a simple, ChatGPT like interface, any leader can query complex data sets using natural language. There is no training required and no complex workflows to build, just ask a question and get a research-grade, actionable answer in seconds.
The New Paradigm for CX Operations
Turn Every Interaction Into a Coaching Moment
Coaching is often a bottleneck because it relies on human managers manually hunting for calls. AI Workers remove this barrier by building personalized coaching plans based on your organization’s specific guidelines.
Find the “Why” Behind Your KPIs
Most leaders see a dip in CSAT or a spike in churn and wait weeks for an analyst to uncover the cause. AI Workers act as your personal, context-aware research analysts, performing deep-dive searches across interaction transcripts, metadata, and sentiment signals to provide instant research-grade reports.
Validate Hypotheses with the Ground Truth
Stop managing your contact center based on "gut feeling" or industry tropes. The Operations Insight Suite allows you to test theories about what actually drives performance with correlation discovery, evidence, and efficiency tradeoffs.
Powered by the Connected Intelligence Layer
AI Workers are not just "chatting with the data." They reason across the entire ecosystem of your CX department. They are built on a foundation that links CRM, customer journey, conversation metadata, AI enriched signals, QA frameworks, and more.
From Configuration to Collaboration
Enterprise software is no longer something you click through; it's something you work alongside. AI Workers represent a fundamental shift toward agentic AI that not only recommends next steps but also executes them.
More Resources
We used to debate based on feelings, but we couldn't quantify customer frustration. Now, AI Workers provides actual data and verbatim customer words. It’s no longer a debate; it’s facts. That’s the power: we’re now bringing the true voice of the customer to our product team every single month
Frequently Asked Questions
An AI Worker is a specialized, agentic AI assistant designed to handle specific high-impact jobs within a contact center. Unlike generic chatbots, AI Workers are built to reason over your specific enterprise data—including transcripts, CRM records, and QA guidelines—to execute workflows, provide coaching, or generate research-grade reports.
Traditional "chat-with-text-data" tools only look at the text of a conversation. AI Workers are powered by our Connected Intelligence Layer, which means they understand the context: who the customer is (CRM), the history of the agent (QA records), the outcome of the call (metadata), and the emotional weight of the interaction (sentiment signals). They don't just summarize; they make decisions based on the full business context.
No. AI Workers use a natural language interface similar to ChatGPT. If you can ask a colleague a question—like "Why are cancellations rising for our Gold tier?"—you can use an AI Worker. It eliminates the need for manual spreadsheet slicing and complex dashboard configuration.
AI Workers are designed for instant time to value. Because they plug directly into your existing stack via Level AI’s platform, they can begin analyzing data and providing insights almost immediately, avoiding the multi-month setup cycles typical of legacy enterprise software.
AI Workers are "Agentic," meaning they move beyond simple recommendations. They can build specific coaching plans for agents, generate cited research reports for executives, and flag compliance or churn risks in real-time. They are designed to collaborate with your team to execute the "next step" in a workflow.
Yes. AI Workers are built on Level AI’s enterprise-grade infrastructure. We prioritize data privacy and security, ensuring that your customer conversations and proprietary business data remain protected while being processed by the AI models.
