Why choose Level AI over Abstrakt?
Abstrakt AI helps agents in the moment with real-time call guidance, QA automation, and conversation summaries — but that’s where it stops. Modern enterprises need more than reactive call insights; they need an end-to-end CX intelligence layer that connects automation, quality, and customer understanding across every channel. That’s why they choose Level AI.
- Unified CX intelligence platform vs point-solution call guidance tool
- Explainable QA-GPT with reasoning and evidence vs basic QA scoring and scripted prompts
- iCSAT and VoC insights across 100% of interactions vs limited sentiment analysis and post-call summaries
The results with Level AI
Beyond Traditional AI: How Level AI Outperforms Abstrakt
CX Intelligence, Not Just Call Guidance
Abstrakt guides calls. Level AI guides the entire CX — connecting Auto-QA, VoC, Coaching, Analytics, Agent Assist, and Virtual Agent into one smart system.
Broader insight. Smarter operations.
Explainable QA You Can Rely On
Every automated score from Level AI includes reasoning, timestamps, and evidence, removing ambiguity and helping teams act with confidence.
Transparent decisions. Trusted insights.
iCSAT Across Every Interaction
While Abstrakt captures sentiment and summaries, Level AI infers satisfaction across 100% of conversations — giving you instant, survey-free feedback at scale.
Complete coverage. Instant feedback.
Continuous CX Optimization, Built In
Level AI connects QA, VoC, and Coaching in real time, creating a self-improving loop where every insight sharpens agent and AI performance.
Always learning. Always improving.
Level AI vs. Abstrakt: A closer look
What people are saying about Level AI
