Why choose Level AI over Abstrakt?

Balto built its platform around real-time agent guidance, call scoring, and compliance alerts, helping agents follow scripts and respond faster. But today’s CX leaders need more than prompts on a screen — they need a unified intelligence layer that connects quality, automation, and customer insight across every interaction. That’s why they choose Level AI.

All-in-one CX intelligence platform vs point-solution call guidance tool
Explainable QA-GPT with reasoning and evidence vs template-based QA and keyword triggers
Integrated VoC, iCSAT, and Virtual Agents vs limited post-call analytics and agent prompts

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Trusted by customer service leaders across the world

The results with Level AI

25%

increase

in CSAT

45%

increase

in ASAT (Agent Satisfaction)

90%

time

saved in QA monitoring

100%

better

insights into the business

Beyond Traditional AI: How Level AI Outperforms Balto

CX Intelligence, Not Just Call Coaching

Level AI connects coaching, QA, VoC, and automation into a unified system that improves your entire CX engine unlike Balto's fragmented tools

One platform. Smarter decisions.

Explainable QA You Can Trust

With Level AI, every evaluation includes reasoning, timestamps, and supporting evidence — ensuring audits, coaching, and quality checks are seamless.

Clarity at every step.

iCSAT Across Every Interaction

Unlike tools that rely on feedback or trends, Level AI infers satisfaction for 100% of conversations, giving you real-time sentiment and performance insight.

Full coverage. No surveys needed.

Continuous Performance Loop, Built In

Agent Assist and Virtual Agents in Level AI share the same intelligence layer. Every interaction improves both AI and human performance in lockstep.

Evolving CX, for humans and machines alike.

Platform Scope

Unified CX stack covering QA, VoC, Coaching, Analytics, Agent Assist, Virtual Agent

Real-time guidance, QA, coaching, compliance — focused on call center interaction flow

Quality / Auto-QA

Explainable QA-GPT: automated scoring of every interaction with reasoning, timestamps, evidence

Automated QA, call scoring, compliance scanning, and trend surfacing

Voice of Customer (VoC)

Supervised + unsupervised models surface themes, trends, sentiment across all channels

Call-level sentiment and insights, aggregated trends from scored calls

Inferred CSAT (iCSAT)

iCSAT applied to 100% of conversations — no manual survey dependency

Balto includes scoring and trend analysis; not clear if full inferred CSAT across every call is provided

Inferred CSAT (iCSAT)

iCSAT across every interaction; no survey dependency

Abstrakt does sentiment & summaries but no inferred CSAT across interactions

AI Virtual Agent / Automation

Native Voice + Chat Virtual Agents integrated with QA & VoC

Focused on agent guidance and in-call assist — not full autonomous agents

AI Agents / Automation

Native Voice + Chat Virtual Agents integrated with QA & VoC

Focus on agent assist guidance during calls and post-call summaries; full autonomous virtual agents are not the main focus

Screen Recording

Synced audio + agent desktop recording for quick context and QA validation

Add on feature, not layered with QA interface

What people are saying about Level AI

Amazing Partnership and Product!

Level AI has been one of the best AI companies I've worked with. Their product speaks for itself and they are amazing at delivering and setting your business up for success. Most of the time when you onboard a new product into your call center there's always something negative about it but we have been with Level for a year now and I can't say anything negative about it.

Kelley Diaz

Administrator

Source:

AI-powered insights for great CX!

LevelAI is a transformative platform that offers insights into how we can improve the employee and customer experience by identifying areas of opportunity. It scores ~100% of interactions across channels and provides data around sentiment, trending topics/sub-topics, and more. This allows us to easily decide where we should focus our human resources to get the most value when conducting VoC and coaching analysis.

Corinne Flanagan

Administrator

Source:

Efficient. Accurate. Level AI

My team's needs focused on quality and CX improvement while reducing cost. LevelAI is helping us to automate repetitive tasks for our agents and their managers - allowing them to focus on the "human touch" and process tasks more quickly. With automated Instascore, call transcription, "tags", etc. we will be able to dramatically improve both the quantity and depth of QA feedback with significantly less manual effort.

Josh Douglas

Executive Director, Contact Center Ops

Source:

Why choose Level AI over Abstrakt?

The results with Level AI

Beyond Traditional AI: How Level AI Outperforms Balto

CX Intelligence, Not Just Call Coaching

Explainable QA You Can Trust

iCSAT Across Every Interaction

Continuous Performance Loop, Built In

Level AI vs. Balto: A closer look

What people are saying about Level AI

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