Why choose Level AI over Abstrakt?
Abstrakt AI helps agents in the moment with real-time call guidance, QA automation, and conversation summaries — but that’s where it stops. Modern enterprises need more than reactive call insights; they need an end-to-end CX intelligence layer that connects automation, quality, and customer understanding across every channel. That’s why they choose Level AI.
- Unified CX intelligence platform vs point-solution call guidance tool
- Explainable QA-GPT with reasoning and evidence vs basic QA scoring and scripted prompts
- iCSAT and VoC insights across 100% of interactions vs limited sentiment analysis and post-call summaries
The results with Level AI
Beyond Traditional AI: How Level AI Outperforms Abstrakt
CX Intelligence, Not Just Call Coaching
Balto guides calls. Level AI connects coaching, QA, VoC, and automation into a unified system that improves your entire CX engine.
One platform. Smarter decisions.
Explainable QA You Can Trust
With Level AI, every evaluation includes reasoning, timestamps, and supporting evidence — ensuring audits, coaching, and quality checks are seamless.
Clarity at every step.
iCSAT Across Every Interaction
Unlike tools that rely on feedback or trends, Level AI infers satisfaction for 100% of conversations, giving you real-time sentiment and performance insight.
Full coverage. No surveys needed.
Continuous Performance Loop, Built In
Agent Assist and Virtual Agents in Level AI share the same intelligence layer. Every interaction improves both AI and human performance in lockstep.
Evolving CX, for humans and machines alike.
Level AI vs. Balto: A closer look
What people are saying about Level AI
