Why choose Level AI over Call Miner?
Discover why leading enterprises choose Level AI’s all-in-one AI platform over CallMiner’s fragmented conversation intelligence tools.
- One unified CX platform vs multiple disconnected analytics modules
- Real-time, explainable AI insights vs delayed, keyword-based reports
- Native analytics and dashboards vs whitelabeled Tableau visualizations
The results with Level AI
Beyond Traditional AI: How Level AI Outperforms Call Miner
Real-Time CX, Not Post-Call Reports
Level AI delivers real-time insights and guidance through integrated QA, VoC, and Agent Assist — helping teams act now, not later.
CallMiner focuses on analyzing calls after they happen.
Fix issues in the moment, not in hindsight.
Unified Platform, Not Fragmented Add-Ons
While Level AI unifies Auto-QA, Coaching, VoC, Analytics, Agent Assist, and Virtual Agent in one seamless stack, CallMiner’s AI and analytics sit in silos — QA here, reporting there, and agents elsewhere.
One AI for your entire contact center.
Inferred CSAT on 100% of Conversations
Level AI’s iCSAT infers sentiment and satisfaction across every customer touchpoint, providing a real-time pulse on CX. CallMiner depends on limited survey feedback to measure satisfaction.
100% coverage, zero surveys required.
From Keyword Rules to Explainable AI
Level AI’s QA-GPT uses reasoning, timestamps, and evidence to explain every score — bringing trust and transparency to QA automation. CallMiner’s analytics still rely on static keyword and acoustic triggers.
Clarity replaces guesswork
Level AI vs. Call Miner: A closer look
What people are saying about Level AI
