Why choose Level AI over Call Miner?
CallMiner looks back. Level AI looks ahead.
CallMiner’s legacy platform still relies on post-call, keyword-heavy analysis — complex to configure, slow to act, and built on dated tech. QA remains manual, automation limited, and AI agents are fragmented add-ons rather than part of a unified stack.
Level AI is built for the modern contact center. With QA-GPT delivering 90%+ accuracy and explainable Auto-QA, it unifies QA, VoC, Coaching, Analytics, Agent Assist, and Virtual Agent in one GPT-native platform. The result: real-time, proactive insights instead of after-the-fact reports.
Why rely on a legacy keyword engine when you can run your contact center on One AI?
Beyond Traditional AI: How Level AI Outperforms Call Miner
Real-Time CX, Not Post-Call Reports
CallMiner focuses on analyzing calls after they happen. Level AI delivers real-time insights and guidance through integrated QA, VoC, and Agent Assist — helping teams act now, not later.
Fix issues in the moment, not in hindsight.
Unified Platform, Not Fragmented Add-Ons
CallMiner’s AI and analytics sit in silos — QA here, reporting there, and agents elsewhere. Level AI unifies Auto-QA, Coaching, VoC, Analytics, Agent Assist, and Virtual Agent in one seamless stack.
One AI for your entire contact center.
Inferred CSAT on 100% of Conversations
CallMiner depends on limited survey feedback to measure satisfaction. Level AI’s iCSAT infers sentiment and satisfaction across every customer touchpoint, providing a real-time pulse on CX.
100% coverage, zero surveys required.
From Keyword Rules to Explainable AI
CallMiner’s analytics still rely on static keyword and acoustic triggers. Level AI’s QA-GPT uses reasoning, timestamps, and evidence to explain every score — bringing trust and transparency to QA automation.
Clarity replaces guesswork
The results with Level AI
Level AI vs. Cresta: A closer look
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