Why choose Level AI over Cresta?
Cresta is a point solution focused only on agent assist and coaching, but leaves the CX journey fragmented — forcing CX leaders to juggle multiple vendors, integrations, and siloed data.
Level AI is the full-stack CX AI platform that unifies Voice + Chat AI Agents, Auto-QA, VoC, Coaching, Analytics, and Agent Assist in one system. AI Agents handle most conversations while insights from QA and VoC continuously improve coaching and performance. The result is a seamless, continuously improving customer journey that balances AI efficiency with human empathy and future-proofs your CX transformation.
Beyond Traditional AI: How Level AI Outperforms Cresta
Unified CX, Not Fragmented Tools
Cresta focuses on helping agents in the moment, while Level AI connects the entire CX journey — QA, Coaching, VoC, Analytics, Agent Assist, and Virtual Agent — into one intelligent platform.
One AI for every customer touchpoint.
Continuously improving AI Agents
Cresta has AI Agents, but they operate separately from QA and VoC. Level AI’s native Voice + Chat Virtual Agents are built into the same AI stack, so every conversation feeds continuous improvement.
Integrated AI Agents, not add-ons.
Faster Time-to-Value with Phased Rollout
Level AI’s sandbox testing and phased deployment means you see ROI in weeks, not months. Start with high-impact use cases, validate in safe environments, then scale with confidence.
6-week average vs. 4–6 month typical deployments
Proactive CX, Not Just Real-Time Coaching
Cresta helps agents in the moment. Level AI goes further — connecting real-time assist with long-term analytics, QA, and coaching data. The result: insights that not only guide today’s calls but improve every future one.
From momentary help to lasting performance.
The results with Level AI
Level AI vs. Cresta: A closer look
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