Why choose Level AI over Decagon?
Leading enterprises are moving beyond AI agents in isolation — choosing Level AI’s unified CX intelligence platform to connect automation, quality, and performance into one seamless system.
- End-to-end CX platform vs single-purpose automation engine
- Explainable QA and VoC intelligence vs black-box agent workflows
- Human + AI collaboration at scale vs isolated virtual agent execution
The results with Level AI
Beyond Traditional AI: How Level AI Outperforms Decagon
CX Intelligence Beyond Agent Automation
Level AI doesn’t stop at automating conversations — it connects QA, VoC, Coaching, Analytics, and Agent Assist into one seamless platform for smarter, faster operations.
One platform, total CX visibility.
Explainable QA That Builds Confidence
Every AI decision is transparent — complete with reasoning, timestamps, and supporting evidence — so teams can trust and act on every score.
No black boxes. Just clarity.
iCSAT That Scales Across Every Interaction
Measure satisfaction in real time with inferred CSAT on 100% of conversations, no survey fatigue or manual tagging require
Instant sentiment. Zero surveys.
Continuous Feedback That Scales
Level AI’s iCSAT and QA data feed directly into coaching and automation, creating a feedback loop that improves both agents and AI over time.
A system that learns — and gets better every day.
Level AI vs. Decagon: A closer look
What people are saying about Level AI
