Why choose Level AI over Decagon?
Leading enterprises are moving beyond AI agents in isolation — choosing Level AI’s unified CX intelligence platform to connect automation, quality, and performance into one seamless system.
- End-to-end CX platform vs single-purpose automation engine
- Explainable QA and VoC intelligence vs siloed automation-centric agent workflows
- AI that continuously learns across virtual agents, quality automation, and voice of the customer vs isolated virtual agent execution
Trusted by customer service leaders across the world
The results with Level AI
25%
increase
in CSAT
45%
increase
in ASAT (Agent Satisfaction)
90%
time
saved in QA monitoring
100%
better
insights into the business
Beyond Traditional AI: How Level AI Outperforms Decagon
CX Intelligence Beyond Agent Automation
Level AI doesn’t stop at automating conversations — it connects QA, VoC, Coaching, Analytics, and Agent Assist into one seamless platform for smarter, faster operations.
100% Auto-QA with explainable AI
Level AI’s QA-GPT scores 100 % of conversations with reasoning, evidence, and human-like accuracy on both Human and AI Agent conversations
CX Visibility in Real Time
Level AI turns every interaction into actionable data. With real-time dashboards, live summaries, and sentiment tracking, leaders can monitor performance and coach in the moment
Continuous Feedback That Scales
Level AI’s iCSAT and QA data feed directly into coaching and automation, creating a feedback loop that improves both agents and AI over time.
Level AI vs. Decagon: A closer look
Platform Scope
One AI stack: Auto-QA, VoC, Coaching, Analytics, Agent Assist, Virtual Agent
Quality Management
QA-GPT automates 100% of QA with explainable reasoning, timestamps, and evidence
Voice of the Customer (VoC)
Unsupervised + supervised models reveal emerging themes, issues, and sentiment trends automatically
Inferred CSAT (iCSAT)
iCSAT on 100% of conversations; sentiment-enriched, real-time satisfaction tracking
AI Virtual Agent
Native Voice + Chat Virtual Agents fully integrated with QA and analytics for continuous learning
Analytics & Insights
Unified dashboards connecting QA, VoC, and performance metrics; proactive, visual insights
Agent Assist & Coaching
Real-time Agent Assist and coaching modules tied to QA for faster, data-driven improvement
Deployment & Maintenance
Lightweight setup (3–5 phrases) with continuous self-learning and rapid rollout
What people are saying about Level AI
Amazing Partnership and Product!
Level AI has been one of the best AI companies I've worked with. Their product speaks for itself and they are amazing at delivering and setting your business up for success. Most of the time when you onboard a new product into your call center there's always something negative about it but we have been with Level for a year now and I can't say anything negative about it.
Kelley Diaz
Administrator
Source: ![]()
AI-powered insights for great CX!
LevelAI is a transformative platform that offers insights into how we can improve the employee and customer experience by identifying areas of opportunity. It scores ~100% of interactions across channels and provides data around sentiment, trending topics/sub-topics, and more. This allows us to easily decide where we should focus our human resources to get the most value when conducting VoC and coaching analysis.
Corinne Flanagan
Administrator
Source: ![]()
Efficient. Accurate. Level AI
My team's needs focused on quality and CX improvement while reducing cost. LevelAI is helping us to automate repetitive tasks for our agents and their managers - allowing them to focus on the "human touch" and process tasks more quickly. With automated Instascore, call transcription, "tags", etc. we will be able to dramatically improve both the quantity and depth of QA feedback with significantly less manual effort.
Josh Douglas
Executive Director, Contact Center Ops
Source: ![]()
