Why choose Level AI over Fin?
Discover why leading enterprises choose Level AI’s all-in-one CX intelligence platform over Fin’s point-solution - the AI agent.
- One platform for automation + intelligence vs standalone AI chatbot
- Explainable QA and iCSAT on every interaction vs black-box response scoring
- Real-time human + AI collaboration vs automated replies in isolation
The results with Level AI
Beyond Traditional AI: How Level AI Outperforms Fin
Automated QA That Scales
Fin focuses on automation and response accuracy, but stops short of performance intelligence. Level AI automates 100% of QA with explainable AI that provides reasoning, timestamps, and evidence for every score — helping teams scale quality and consistency instantly.
Faster, smarter QA — no sampling required.
Explainable AI You Can Trust
While Fin’s AI focuses on generating responses, Level AI’s proprietary CX models ensure transparency in every decision. Each automated score includes full reasoning and traceability, making audits effortless and results trustworthy.
Every score explained, every decision auditable.
One Platform for the Entire CX Pipeline
Fin is built for AI-driven conversations; Level AI powers the entire contact center. Our One AI platform unifies Auto-QA, VoC, Coaching, Analytics, Agent Assist, and Virtual Agent — giving leaders a single source of truth across every customer touchpoint.
One AI. One truth. One CX system.
Continuous Improvement Built In
Level AI connects iCSAT, QA, and coaching in real time, turning every conversation into a feedback loop. Agents improve faster, customers are happier, and CX performance keeps getting better.
Always learning. Always improving.
Level AI vs. Fin: A closer look
Built around AI agent automation and helpdesk integration within Intercom’s suiteFocused on conversation handling accuracy; lacks explainable QA or automated scoringPerformance and intent analytics tied to AI agent data; limited VoC discovery depthResolution-based metrics and optional survey CSAT; no continuous inferred sentimentFin AI Agent automates multi-channel conversations and escalations; focused on speed and accuracyIntercom dashboards track agent performance and resolution metrics; less customizableAI Copilot helps agents retrieve knowledge and draft responses; no deep QA or coaching linkageHelpdesk-integrated onboarding; tuning and maintenance aligned with content and workflowsWhat people are saying about Level AI
