Why choose Level AI over Fin?

Discover why leading enterprises choose Level AI’s all-in-one CX intelligence platform over Fin’s point-solution - the AI agent.

One platform for automation + intelligence vs standalone AI chatbot
Holistic QA & insight generation vs interaction automation, less emphasis on deep contact-centre QA and coaching
Real-time human + AI collaboration vs automated replies in isolation
Fit for large contact-centres focused on CX vs suited for support/self-service teams

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Trusted by customer service leaders across the world

The results with Level AI

25%

increase

in CSAT

45%

increase

in ASAT (Agent Satisfaction)

90%

time

saved in QA monitoring

100%

better

insights into the business

Beyond Traditional AI: How Level AI Outperforms Fin

One Platform for the Entire CX Pipeline

Fin is built for AI-driven conversations; Level AI powers the entire contact center. Our One AI platform unifies Auto-QA, VoC, Coaching, Analytics, Agent Assist, and Virtual Agent — giving leaders a single source of truth across every customer touchpoint. Our AI learns from every customer touchpoint across the entire journey, providing a unified understanding and ensuring a consistent, high-quality customer experience.

Proactive Insights from All Conversations

Level AI turns every interaction into actionable data. Level AI surfaces customer trends, quality gaps, and live coaching opportunities; Fin resolves tickets but lacks deep analytics, Auto-QA, or real-time coaching visibility.

Automated QA That Scales

Level AI enables 100% AI driven auto QA on both human and AI agent conversations to provide great customer experience. Level AI's QA GPT handles complex questions for both human and AI agents with explainable AI that provides reasoning, timestamps, and evidence for every score — helping teams scale quality and consistency instantly.

Continuous Improvement Built In

Level AI connects iCSAT, QA, and coaching in real time, turning every conversation into a feedback loop. Agents improve faster, customers are happier, and CX performance keeps getting better

Unified CX Stack

One AI stack for all of CX: Auto-QA, VOC, Coaching, Analytics, Agent Assist, and Virtual Agent.

Built around AI agent automation and helpdesk integration within Intercom’s suite

Quality Management

QA-GPT automates 100% of QA with reasoning, timestamps, and evidence for full transparency

Focused on conversation handling accuracy; lacks explainable QA or automated scoring

Voice of the Customer (VoC)

Unsupervised + supervised models identify trends, themes, and sentiment across every channel

Performance and intent analytics tied to AI agent data; limited VoC discovery depth

Inferred CSAT (iCSAT)

iCSAT on 100% of conversations; real-time satisfaction tracking without surveys

Resolution-based metrics and optional survey CSAT; no continuous inferred sentiment

AI Virtual Agent

Native Voice + Chat Virtual Agents built on the same stack as QA and VoC for unified learning

Fin AI Agent automates multi-channel conversations and escalations; focused on speed and accuracy

Analytics & Insights

Unified dashboards connect QA, VoC, and coaching for proactive CX intelligence

Intercom dashboards track agent performance and resolution metrics; less customizable

Agent Assist & Coaching

Integrated Agent Assist + Coaching modules provide live guidance and context for agents

AI Copilot helps agents retrieve knowledge and draft responses; no deep QA or coaching linkage

What people are saying about Level AI

Amazing Partnership and Product!

Level AI has been one of the best AI companies I've worked with. Their product speaks for itself and they are amazing at delivering and setting your business up for success. Most of the time when you onboard a new product into your call center there's always something negative about it but we have been with Level for a year now and I can't say anything negative about it.

Kelley Diaz

Administrator

Source:

AI-powered insights for great CX!

LevelAI is a transformative platform that offers insights into how we can improve the employee and customer experience by identifying areas of opportunity. It scores ~100% of interactions across channels and provides data around sentiment, trending topics/sub-topics, and more. This allows us to easily decide where we should focus our human resources to get the most value when conducting VoC and coaching analysis.

Corinne Flanagan

Administrator

Source:

Efficient. Accurate. Level AI

My team's needs focused on quality and CX improvement while reducing cost. LevelAI is helping us to automate repetitive tasks for our agents and their managers - allowing them to focus on the "human touch" and process tasks more quickly. With automated Instascore, call transcription, "tags", etc. we will be able to dramatically improve both the quantity and depth of QA feedback with significantly less manual effort.

Josh Douglas

Executive Director, Contact Center Ops

Source:

Why choose Level AI over Fin?

The results with Level AI

Beyond Traditional AI: How Level AI Outperforms Fin

One Platform for the Entire CX Pipeline

Proactive Insights from All Conversations

Automated QA That Scales

Continuous Improvement Built In

Level AI vs. Fin: A closer look

What people are saying about Level AI

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