Why choose Level AI over MaestroQA?

Discover why leading enterprises choose Level AI’s all-in-one AI platform over MaestroQA’s duct-taped QA point solution

One unified CX platform vs Frankenstein stack of QA and coaching tools missing core capabilities like AI Virtual Agent, Voice of Customer, and Agent Assist
Explainable QA-GPT with reasoning and evidence vs manual rubrics and rigid workflows
Continuous, AI-driven improvement vs static QA sampling and black-box AI wrappers

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Trusted by customer service leaders across the world

The results with Level AI

25%

increase

in CSAT

45%

increase

in ASAT (Agent Satisfaction)

90%

time

saved in QA monitoring

100%

better

insights into the business

Beyond Traditional AI: How Level AI Outperforms Maestro QA

Automated QA with 100% coverage

Level AI’s QA-GPT scores 100 % of conversations with reasoning, evidence, and human-like accuracy, while MaestroQA still depends on manual rubrics and limited case reviews.

Explainable AI You Can Trust

Level AI’s proprietary models are trained on CX data — designed for clarity, precision, and security. Every automated decision includes full reasoning and traceability, making audits effortless unlike MaestroQA’s AI which relies on third-party LLMs.

One Platform for the Entire CX Pipeline

While Level AI unifies Auto-QA, Coaching, VoC, Analytics, Agent Assist, and Virtual Agent in a single, connected stack — giving leaders complete visibility into performance and customer insight, MaestroQA focuses on QA alone.

Proactive Root cause analysis of new issues

While Level AI analyzes every interaction to deliver a complete and authentic view of the customer experience right out of the box with AI generated multi-level categories and customer concerns, Maestro QA currently has no such capability

Unified Platform

Unified CX stack: Auto-QA, VoC, Coaching, Analytics, Agent Assist, Virtual Agent

Point solution for QA rubrics; manual workflows; 3rd-party LLM reliance

Generative AI Edge

Proprietary GenAI trained on CX data; scalable, secure, customizable

Wrapper on open source model; less secure, less customizable

100% QA Automation

100% Auto-QA coverage with QA-GPT; explainable reasoning, timestamps, evidence

Manual, rules-driven QA; ~1–3% coverage, case sampling, unsynced screen recordings

AI Virtual Agent

Native Voice + Chat Virtual Agent; fully integrated with QA & VoC

No native Virtual Agent; limited GPT copilots

Coaching

Real-time coaching, live summaries, personalized libraries; 100% interaction coverage

Manual coaching on transcripts; no real-time support

Advanced Analytics & Insights

Visual, proactive dashboards; concern mining + query builder

Limited reporting; GPT Q&A only; no trend surfacing

Screen Recording

Integrated dual-screen recording with PCI/PHI redaction

Separate, unsynced with audio; cumbersome QA

Voice of Customer (VoC)

Supervised + unsupervised models surface new & emerging concerns

No VoC; manual rubrics + surveys only

Inferred CSAT

iCSAT on 100% of conversations; sentiment-enriched

No iCSAT; post-interaction surveys only

What people are saying about Level AI

Amazing Partnership and Product!

Level AI has been one of the best AI companies I've worked with. Their product speaks for itself and they are amazing at delivering and setting your business up for success. Most of the time when you onboard a new product into your call center there's always something negative about it but we have been with Level for a year now and I can't say anything negative about it.

Kelley Diaz

Administrator

Source:

AI-powered insights for great CX!

LevelAI is a transformative platform that offers insights into how we can improve the employee and customer experience by identifying areas of opportunity. It scores ~100% of interactions across channels and provides data around sentiment, trending topics/sub-topics, and more. This allows us to easily decide where we should focus our human resources to get the most value when conducting VoC and coaching analysis.

Corinne Flanagan

Administrator

Source:

Efficient. Accurate. Level AI

My team's needs focused on quality and CX improvement while reducing cost. LevelAI is helping us to automate repetitive tasks for our agents and their managers - allowing them to focus on the "human touch" and process tasks more quickly. With automated Instascore, call transcription, "tags", etc. we will be able to dramatically improve both the quantity and depth of QA feedback with significantly less manual effort.

Josh Douglas

Executive Director, Contact Center Ops

Source:

Why choose Level AI over MaestroQA?

The results with Level AI

Beyond Traditional AI: How Level AI Outperforms Maestro QA

Automated QA with 100% coverage

Explainable AI You Can Trust

One Platform for the Entire CX Pipeline

Proactive Root cause analysis of new issues

Level AI vs. Meastro QA: A closer look

What people are saying about Level AI

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