Why choose Level AI over Medallia?
Medallia helped brands listen to customers through surveys and feedback loops — but listening alone isn’t enough anymore. Modern enterprises need real-time CX intelligence that doesn’t just measure experience but actively improves it. By connecting automation, quality, and customer insight in one platform, that’s exactly what Level AI delivers.
- Unified, real-time CX intelligence platform vs survey-led feedback suite
- iCSAT across 100% of interactions vs limited, sample-based satisfaction data
- Explainable AI and actionable insights vs static dashboards and delayed analysis
The results with Level AI
Beyond Traditional AI: How Level AI Outperforms Medallia
Unified CX intelligence and automation, Not survey-centric feedback
Level AI captures, analyzes, and interprets 100 % of real customer interactions (voice, chat, email) in real time.
Medallia depends on post-interaction surveys and form-based feedback, offering partial CX visibility and slower insight loops.
Explainable QA Built that Builds Confidence
Unlike legacy bots that output scores, Level AI’s QA-GPT explains every evaluation with timestamps, reasoning, and evidence. Teams gain context, accuracy, and trust at scale.
Real-Time iCSAT and CX Visibility
Level AI infers satisfaction across 100% of conversations — no survey gaps, no guesswork, real-time sentiment.
Real-time intelligence vs after-the-fact reporting
Level AI provides actionable insights during live conversations through Agent Assist and iCSAT inferred across 100 % of interactions.
Qualtrics reports on customer experience after collection and aggregation, leading to delayed detection of service or product issues.
Level AI vs. Medallia: A closer look
What people are saying about Level AI
