Why choose Level AI over Medallia?
Medallia helped brands listen to customers through surveys and feedback loops — but listening alone isn’t enough anymore. Modern enterprises need real-time CX intelligence that doesn’t just measure experience but actively improves it. By connecting automation, quality, and customer insight in one platform, that’s exactly what Level AI delivers.
- Unified, real-time CX intelligence platform vs survey-led feedback suite
- iCSAT across 100% of interactions vs limited, sample-based satisfaction data
- Explainable AI and actionable insights vs static dashboards and delayed analysis
The results with Level AI
Beyond Traditional AI: How Level AI Outperforms Medallia
Operational CX, Not Just Feedback Analytics
Medallia collects what customers say — Level AI transforms every conversation with QA, coaching, automation, and insight in one system.
From insight to impact — one unified platform.
Explainable QA Built that Builds Confidence
Unlike legacy bots that output scores, Level AI’s QA-GPT explains every evaluation with timestamps, reasoning, and evidence. Teams gain context, accuracy, and trust at scale.
Clarity baked into every evaluation.
Real-Time iCSAT and CX Visibility
Level AI infers satisfaction across 100% of conversations — no survey gaps, no guesswork, real-time sentiment.
Complete feedback, instantly.
Continuous Learning Between Human & AI
Agent Assist and Virtual Agent draw from the same intelligence layer. Humans improve, AI evolves, performance compounds.
Hybrid CX that learns and grows.
Level AI vs. Medallia: A closer look
What people are saying about Level AI
